Gary Mcnally Psm, Ctfl-At Email and Phone Number
Gary Mcnally Psm, Ctfl-At work email
- Valid
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Gary Mcnally Psm, Ctfl-At personal email
An innovative and performance-driven leader with over 16 years of professional I.T. experience. I have a passion for coaching and mentoring teams for improved performance with a focus on process improvement and maximizing efficiencies. Proven success within the Quality Assurance and Service/Data Operations arenas. - Communication and Relationship Building: Excellent communication, influencing, and presentation skills. Able to establish and cultivate mutually beneficial relationships at all levels. Skilled at facilitating collaboration across workstreams and building consensus. Strong team-building and collaborative talents, including maintaining communication with stakeholders at all levels.- Leadership Experience: Talent development, coaching, mentorship, performance improvement plan implementation, servant leadership, contract management, offshore and local resource management, Agile transformation and implementation, hiring and onboarding of resources, construction and distribution of interim and annual reviews and progress reporting.- Technology Experience: Quality Assurance lead, Professional Scrum Master certified, Agile and Waterfall environments including Scrum and Kanban, requirement specification, functional documentation, requirement to effective user story conversion, software testing, team and project progress monitoring and metrics review, coordinating and managing multiple QA projects/teams simultaneously, review of all types of testability documentation and requirement specification, change management.- Continuous Improvement Experience: Focus on process improvement and standardization, Agile methodology transition and implementation, strategic planning, optimizing efficiencies among technical efforts, root-cause analysis, data-driven solutions, and process re-engineering.- Experience Working With: Atlassian Suite (JIRA, Confluence), HP Quality Center, Rally, Remedy, Microsoft Office Suite (Teams, OneNote, Excel, Word, PowerPoint, Access), Splunk, Test Management for Jira (TM4J), SharePoint, Guidewire Suite (PolicyCenter, BillingCenter, ClaimCenter), Genesys Cloud.
Trustage
View- Website:
- trustage.com
- Employees:
- 2420
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It Manager Infrastructure And OperationsTrustageFoster, Ri, Us
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It Talent ManagerTrustage Feb 2024 - Present• Collaborate with IT leaders to create individualized career development plans while aligning team members’ career goals with organizational objectives• Conducts regular performance assessments and feedback sessions to identify strengths, areas for improvement, and future development opportunities• Monitors productivity and progress by utilizing team task boards and backlogs, analyzing data to identify workflow bottlenecks and implement strategies for efficiency improvements• Advising on compensation and promotion decisions to ensure rewards align with performance and market trends which enhance motivation and engagement• Develops and implements Corrective Action Plans (CAPs) for underperforming employees to set clear performance goals, timelines, and support mechanisms for improvement• Led and supported represented IT employees, effectively navigating union rules and agreements to ensure compliance
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Technical Analyst IvTrustage Oct 2022 - Feb 2024• Worked alongside business resources, IT, and business analysts to push continuous improvement and delivery• Utilized previous experience while analyzing practices to bring a fresh perspective and identify improvement opportunities• Showed ability to manage multiple tasks across multiple efforts with both development team workand TA team tasks• Assisted with creation features and PBI’s to guide product development in working towards goals• Worked with team to provide quality assurance support for test planning and testing
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Small Business OwnerLegendary Transportation Oct 2022 - PresentFoster, Rhode Island, United States -
Service Desk SupervisorAmica Insurance Sep 2020 - Oct 2022United States• Continued focus on process improvement while leading the transition of both the Service Desk and Operations teams to an Agile-Kanban environment• Demonstrated ability to lead 23 employees across 2 teams with focus on increased productivity and efficiency• Handling Change and Incident Management processes and procedures• Major Incident handling including communications and bridge management• Facilitating Agile ceremonies for both teams, including Stand-Ups, Kanban Reviews, and Retrospectives• Holding regular coaching sessions with both teams as a whole and individually • Constructing and delivering quarterly and annual performance reviews -
Qa AnalystAmica Insurance Sep 2018 - Sep 2020Lincoln, Rhode Island• Worked within multiple project development teams and methodologies as a QA Analyst with a focus on process improvement and testing team management• Facilitated Agile ceremonies for Scrum team, including Sprint Planning, Stand-Ups, Sprint Reviews, and Sprint Retrospectives.• Responsible for onboarding, training, and supporting vendor resources• Shows ability to multi-task by handling multiple rating-based initiatives in addition to main product development team • Tasked with preparing continued education and training opportunities to improve resource skillsets• Accountable for the development and enforcement of QA standards within multiple product development teams• Responsible for multiple testing efforts such as: Performance, Integration, Regression, Web Service, End-to-End, User Acceptance, Mobile Application, and more
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Associate Testing SpecialistAmica Insurance Sep 2014 - Oct 2018Lincoln, Rhode Island• Accountable for the development and enforcement of QA standards within multiple product development teams• Lead testing initiatives within product development teams including test planning and monitoring• Responsible for identification, documentation, and isolation of problem areas and resolution
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Help Desk SpecialistAmica Insurance Mar 2014 - Sep 2014Lincoln, Rhode Island• Performed initial problem troubleshooting, analysis, and triage in addition to acting as a liaison between customers and backline support teams• Responsible for assisting with monitoring the network management system to help ensure prompt resolution response times• Experience gained working in a fast-paced, team focused environment resolving variety of technical issues
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Rating SpecialistAmica Insurance Jul 2011 - Mar 2014Lincoln, Rhode Island• Served as a Business SME for policy documentation including new business and renewal documents• Handled user acceptance testing on Waterfall-style project implementing a new document production system • Consistently handled manual policy rating on complex policies with accuracy and exactitude• Testing updated rates and calculation changes
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Computer Operator IiAmica Insurance Jun 2006 - Jul 2011Lincoln, Rhode Island• Provided Data Operations support for Mainframe to internal customers looking for job troubleshooting and maintenance• Monitoring Mainframe system for job failures and processing issues
Gary Mcnally Psm, Ctfl-At Skills
Gary Mcnally Psm, Ctfl-At Education Details
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Leadership Studies -
Computer Science
Frequently Asked Questions about Gary Mcnally Psm, Ctfl-At
What company does Gary Mcnally Psm, Ctfl-At work for?
Gary Mcnally Psm, Ctfl-At works for Trustage
What is Gary Mcnally Psm, Ctfl-At's role at the current company?
Gary Mcnally Psm, Ctfl-At's current role is IT Manager Infrastructure and Operations.
What is Gary Mcnally Psm, Ctfl-At's email address?
Gary Mcnally Psm, Ctfl-At's email address is gm****@****ica.com
What schools did Gary Mcnally Psm, Ctfl-At attend?
Gary Mcnally Psm, Ctfl-At attended Johnson & Wales University, Community College Of Rhode Island.
What skills is Gary Mcnally Psm, Ctfl-At known for?
Gary Mcnally Psm, Ctfl-At has skills like Insurance, Property, Sales, Customer Service, Underwriting, General Insurance, Liability, Time Management, Customer Satisfaction, Leadership, Outlook, Microsoft Excel.
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