Gary Meldrum Email & Phone Number

Glasgow, Scotland, United Kingdom

Remote

Duties and Responsibilities:• Manage multiple programme streams in the financial services sector, ensuring timely delivery and budget adherence for tier 1 clients with multi-million-pound contracts.• Liaise effectively with all stakeholders and senior management up to C-suite and EXCO level, facilitating communication and alignment on project goals and progress.• Prepare comprehensive budgets, high-level, and low-level designs, ensuring accurate financial planning and resource allocation for complex projects.• Oversee resource management by applying iterative/waterfall methodologies, enhancing project efficiency and delivery using agile techniques such as MoSCoW, sprints, and Kanban boards.Accomplishments:• Achieved successful delivery of projects within the highly regulated financial services sector by driving project initiatives and implementing changes to meet time and budget constraints.• Delivered the company pan-estate consumer duty FCA compliance project on time within 4 months by leading and managing 8 primary streams and 72 sub-tasks.• Ensured seamless integration and functionality by handling extensive IT infrastructure and code-based upgrade projects, managing the full lifecycle from design to production.• Secured stakeholder satisfaction and project success by conducting stakeholder engagement through daily stand-ups and organised meetings, following the product lifecycle from initiation to completion.

Glasgow, Scotland, United Kingdom

Duties and Responsibilities:• Led technical planning for fibre optic cable projects, ensuring precise execution of civil engineering tasks and timely project completion for City Fibre in the Glasgow area.• Created comprehensive Management Information progress packs and MSP project trackers, guaranteeing all project drawings matched requirements and facilitated seamless project management.• Collaborated closely with customers and sub-contractors, fostering strong stakeholder relationships and ensuring alignment with project goals and timelines.• Incorporated contingency planning and proactive strategies, delivering projects a month ahead of schedule and exceeding client expectations.Accomplishments:• Ensured uninterrupted operational functionality throughout the project by providing IT support for essential devices, including laptops, software, networking, and multi-function devices.• Anticipated potential risks and implemented effective mitigation measures by managing project resources efficiently and leveraging strategic planning.• Guaranteed project transparency, accountability, and adherence to industry standards by maintaining detailed documentation and reporting processes.• Secured an excellent reference for outstanding performance and significant contributions to project success by successfully navigating company restructuring.

Glasgow, Scotland, United Kingdom

Duties and Responsibilities:• Managed all technical aspects of the analogue to digital migration for the Telecare system and ARC, ensuring successful implementation and system functionality for East Renfrewshire.• Developed a comprehensive framework for future upgrades, covering hardware, software, infrastructure, communications, networking, telephony, and Telecare products, to streamline project execution.• Facilitated collaboration and alignment by liaising with departmental stakeholders, ensuring smooth execution and adherence to project goals.Accomplishments:• Achieved practical, fiscally responsible solutions for the Renfrewshire public sector by overseeing network backbone implementation and providing hands-on oversight.• Ensured project success and sustainability by maintaining rigorous standards for documentation and effective stakeholder communication throughout the project lifecycle.• Delivered practical, cost-effective solutions for the public sector in Renfrewshire by thoroughly understanding network requirements and implementing best practices.

Southampton, England, United Kingdom

Duties and Responsibilities:• Oversaw the implementation of a new performance management programme for 130 staff, ensuring the achievement of all organisational objectives and strategic goals.• Provided leadership and direction to a team of 5 directs, guiding them to meet strategic goals and deliver successful project outcomes.• Liaised with key stakeholders to identify requirements, scope business objectives, and develop implementation plans that increased revenue and reduced overheads.• Tracked and monitored project progress proactively, ensuring that project outcomes were achieved within agreed timeframes and met customer expectations.Accomplishments:• Supported evidence-based decision-making by creating systems for acquiring static data and producing accurate reports through effective management of data governance and delivery.• Enhanced business efficiency and performance by developing and implementing business operating model, including the entire sales management process and performance management in collaboration with HR.• Reduced wastage, depreciation, and material loss by implementing a robust Asset Management programme through just-in-time supplier arrangements.• Fostered a culture of best practice and continuous improvement while enhancing employee satisfaction by creating and embedding a rewards system for all staff.

London Area, United Kingdom

Duties and Responsibilities:• Directed end-to-end provision and strategic management of Assistive Technology for a customer base of approximately 4500 users with disabilities, ensuring successful implementation and user satisfaction.• Matrix managed internal resources, including a specialist trained team of 3 FTE, delivering project outcomes within agreed timeframes and achieving strategic goals.• Championed third-party engagement and relationship management, governing a £3.5m YoY contract, and providing comprehensive support across 1st, 2nd, and 3rd line services, product evaluation, and testing.• Pioneered a customer engagement cycle, enabling a 28-day service that improved recommendation accuracy and received senior management recognition for reducing delivery time from 3 months.Accomplishments:• Led the onboarding and personal development of all team members through the software development lifecycle, ensuring continuous improvement and skill enhancement.• Held full accountability for determining reasonable adjustments for UK and some global AT cases, adhering to the UK Equalities Act 2010 and HSBC’s Workplace Adjustment policy.• Managed subcontractors and vendor relationships as the senior Relationship Manager for Microlink, ensuring alignment with global hardware/software suppliers and emerging technology providers.• Developed service deliverables, managed concurrent workstreams, and embedded governance, risk, and best practice processes, achieving significant project milestones and ensuring high-quality outcomes.

London Area, United Kingdom

Duties and Responsibilities:• Ensured efficient support for over 38,000 UK internal users by overseeing performance management of a team of 28 Analysts across the UK and global resources.• Enhanced efficiencies, reduced costs, and boosted productivity by continually reviewing activities and processes to identify and implement key improvements.• Supported sustainable growth and cost reduction by developing and implementing commercially viable business strategies.• Built robust relationships to support business operations by liaising extensively with suppliers and vendors, leading negotiations.Accomplishments:• Championed staff engagement, fostering a team-based culture and maintaining strong internal and external customer relationships.• Provided technical and operational guidance to global and regional support teams, ensuring a consistent message and work ethic across the entire support structure.• Acted as the key Support & Delivery escalation point for the Scottish Campus, supporting approximately 6,000 users and handling all levels of escalations.• Managed all Scottish Campus Asset Management and tracking, overseeing desktops, laptops, tablets, and mobile phones, ensuring accurate inventory and resource allocation.