As a Service Coordinator my top priorities included assisting and answering all customer inquiries regarding broken equipment including air compressors and dryers, providing quotes, I was responsible for asking important questions about their systems, including location, and types of symptoms like oil leaks. Collecting service approvals, I was tasked with dispatching technicians for projects throughout Southern California, including inspections, and repairs. I was also responsible for organizing and updating the ERP system with required documentation, including credit card authorizations and purchase orders, preparing customer accounts for end of month invoicing and billing cycle.Responsibilities and Tasks:- Followed up with vendors, receiving updates on order and shipping status.- Researched installation projects, determining needs including transportation and special equipment.

As a Fulfillment Agent my duties were to remain assertive, utilizing the Shopify e-commerce system, verifying customer information and desired shipping methods, I was responsible for assuring that all orders and documentation were packaged securely and completed accurately. Ensuring customer satisfaction other duties included working with department management, developing and improving service procedures, answering all customer requirements, submitting requests for return and replacement authorizations.Responsibilities and Tasks:- Maximized supplies, performing monthly cycle counts, updating inventory management system.- Establish monthly shipments for most selling items, increasing availability and sales orders.

Becoming a Buyer was a smooth transition, as I was already comfortable communicating with suppliers, much of my responsibilities included preparing and reviewing approved purchase orders, emailing requests to vendors, conducting follow-up calls regarding late orders, maintaining urgency and upholding department policies of 93% on-time delivery. I was also instrumental at maintaining quick delivery to clients, accurately entering and generating RMA’s, detailing reasons for return, coordinating delivery and repair of broken products to assigned technicians.Responsibilities and Tasks:- Requested quotes and samples, comparing price, quality and delivery of materials.- Followed up with suppliers, obtaining order acknowledgments and dock dates.

During my stint as a Purchasing Coordinator time was spent working closely with internal stakeholders, including the customer service and engineering teams, scheduling meetings and discussing sales orders, determining the suppliers best suited for certain projects was always part of the process, putting into consideration important information such as specs and plating was helpful, as it allowed me to communicate well, developing solid relationships with vendors, successfully negotiating low prices, minimizing delays and keeping the assembly process uninterrupted.Responsibilities and Tasks:- Analyzed profit and loss reports, negotiated with vendors, saving 2% of purchasing budget.- Monitored vendor performance, conducting follow-up calls, improving deliveries by 8%.

Working as a Technical Support Specialist provided me with new skills learned, simple skills like LISTENING, allowed me to understand customer concerns. PATIENCE allowed me to slow down a conversation to better explain the functions and compatibility of products regarding recommended dimmers and timers, and SYMPATHY, allowed me to remain calm as I tried to go above and beyond with customers who were not technical. Because most of my time consisted of answering calls about different internal and external LED ceiling lights, wall lanterns and their connectivity, these skills helped me gather the necessary information to verify whether a customer was following precise directions, or if indeed the product was failing, requiring replacement parts. Responsibilities and Tasks:- Submitted requests for replacement parts, including LED drivers and wiring assemblies. - Maintained a daily interaction log, detailing customer complaints, and products with highest failures.