Gary Miller Email & Phone Number

Johannesburg, Gp, Za

South Africa

- Managed key customer accounts and delivering exceptional customer service.- Acted as a trusted advisor to clients, understanding their business challenges and providing effective solutions.- Successfully led cross-functional teams to achieve project goals and ensure timely project delivery.- Developed and maintained strong client relationships, resulting in long-term partnerships and repeat business.- Managed service delivery for a portfolio of clients, ensuring the successful implementation of IT projects and meeting SLA targets.- Expanded responsibilities to include project management, overseeing project planning, resource allocation, and risk management.- Collaborated with clients to understand their needs, identify opportunities for improvement, and deliver tailored solutions.- Fostered a positive work environment, providing guidance and support to team members to achieve success.

South Africa

Project Manager for Senwes - Unified Communications & WAN Upgrade Project

Gauteng

Core functionDirectly responsible for project management, administration, governance, virtual teams resource management and the execution of various work orders delivery within the assigned countries.  Support and management of the ITP deployment team. Strategic planning within the ITP Deployment team. Identification of problems and providing solutions. Identify client needs effectively. Manage the end to end delivery of work orders and the deployment of these work packages within the assigned countries,(Uganda, Botswana, Mozambique, Tanzania, Mauritius and Seychelles). Manage all resources required to deliver against the project by working closely with their respective managers or team leads at the customer and vendors to ensure successful deployments. Report to the Program Manager on a Daily basis all exceptions with any work orders being delivered. Create and update all project plans using the Smart Sheet online tool in accordance with the guidelines and frequency of updates. Prepare all change management documentation and ensure that all work orders comply with all the relevant customer policies and procedures. Track and report on all financials within the project against the various work orders. Execute the communication plan and status reports to all stakeholders on a regular basis. Manage all project delivery risks and report all changes to the Program Office immediately. Work closely with the Enterprise Architect on the account for all designs, technology changes or integration challenges. Meet all project deadlines and deliver all work orders in budget.  Identify any further client requirements and report directly to the ITP program manger for escalation to the ITP Board.

Gauteng

Senior Service Delivery Manager (Transnet Group)Duties: • Managing 8 OD`s(organizational divisions) within Transnet group regarding their MPS (managed print solution)• Compiling Reports and billing in excess of R8 million per month for the solution that was provided by Datacentrix and to Ensure accuracy of monthly contract billing• Assisting onsite SDM`s to chair their service level agreement meetings with Transnet• Compiling of the Management and SteerCo report that is presented to the SteerCo meeting with the execs that are in charge of the MPS contract for Transnet • Maintaining 90% SLA on a National basis for Transnet• Engaging with Transnet at OPS and SLA meeting weekly and monthly• Assisting and implementing Processes for Transnet and our MPS division• Single service interface and point of escalation for client • Ensure that the services delivered are equal to the Scope of Service as contracted for Transnet• SLA preparation and evaluation• Input into SLA / Contract negotiation in consultation with Services Director• Understand and manage the OLAs and Underpinning Contracts associated with the Transnet• Ensure accuracy of monthly contract billing• Monthly Sla managemento Preparation and presentation of monthly reports:o Business Review - Internalo Monthly Service Review – Customer• Management of customer satisfaction• Management of the delivery process

Gauteng

Service Delivery Manager for (African Bank, Netcare, Medicross Randwater, SRK Consulting ARC, Neotel, Aveng group)Duties: • Maintaining 98% SLA on Strategic clients on a National basis• Assisting with spares profiling for clients• Compiling and Reporting on SLA stats with clients • Engaging with clients on Month and weekly SLA meetings • Assisting and implementing Processes for strategic clients• Assisting in finding opportunities within these Strategic clients• Attended Itil course• Single service interface and point of escalation for client • Ensure that the services delivered are equal to the Scope of Service as contracted• Manage out-of-scope incidents and requests• Identify and analyze contract delivery issues and convey to Services Director, whilst facilitating the required Improvement process• Participate in audit compliance reviews and action appropriately• Understand the contracts life cycle • SLA preparation and evaluation• Input into SLA / Contract negotiation in consultation with Services Director• Understand and manage the OLAs and Underpinning Contracts associated with the specific Customer Contract, inclusive of the measurement and reporting, as required per contract• Ensure accuracy of monthly contract billing• Identify new opportunities within existing contracts to ensure revenue growth. • Monthly Sla management Preparation and presentation of monthly reports: Business Review - Internal Monthly Service Review – Customer• Management of customer satisfaction• Management of the delivery process