I.S. Management professional offering over 25 years experience in both manufacturing and office environments. A creative leader with a high degree of professional integrity and dependability with well developed human relations and organizational skills. Proven strengths in Business Analysis, needs assessments and modification to meet changing environments. Highly regarded for communication skills; recognized for establishing solid rapport with management, support staff and customers

Manage complex projects by combining enterprise strategy and project management techniques to implement business strategy and deliver organizational improvements. Responsibilities include working as a liaison among key business unit stakeholders in order to elicit, analyze, communicate and validate I.S. requirements. Partner with business representatives at all levels to identify needs, define and document requirements, and drive time and/or cost saving solutions. Work with business leadership to optimize and automate business processes in order to directly reduce processing time and risk while increasing efficiency, compliance, and sustainability. Develop detailed project plans including project objectives, success criteria, and requirements; to include project forecasting taking budget, resources and time constraints into consideration. Work between cross–functional I.S. teams and the business units to assure commitments are being met on time and remove roadblocks as they are encountered. Assist with prioritizing business unit requests and presenting them to the various I.S. teams and senior management for consideration and implementation. Coordinate all aspects of Disaster Recovery preparation, training, live event testing and documentation. To include lessons learned evaluations and process improvements. Responsible for coordinating internal and external vulnerability testing, documentation of issues identified and assuring problem resolution. Work closely with the Internal Audit team to assure all I.S. policies are reviewed and compliant.

My responsibilities include…

Provided contracted network services to both Kellogg's and Johnson Controls during this time.Worked on JCI Holland Help Desk supporting network hardware and all server applications.Upgraded workstations from Windows 3.1 to Windows NT to meet Y2K specifications for the Desktop 2000 team; and on-site upgrades at remote facilities.

Project Management of HW/SW installations and configurations to meet stores specific needs.Supported various types of HW/SW systems utilized at store level. Also provided extensive end user training.