Program Manager/Client Delivery Manager
Responsible for all facets of account management including program management responsibilities, client relationship, vendor relationship, Release Orders, Change Orders, budget tracking & compliance and all other P&L activities.Accountable for leading continuous improvement and resolving issues relating to customer support services. These include staff scheduling and development and all other personnel issues as well as client problem escalation. In addition, I ensure the team adheres to processes and Service Level Agreements (SLAs) in order to assure that there are no adverse impact to the day-to-day critical operations.