Gary Murphy Email and Phone Number
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Hello, I'm Gary, a seasoned professional whose diverse experiences have paved the way for success in my current role as Director of Services at Omningage.With a strong foundation in IT service management, I'm passionate about delivering excellence. My journey has been shaped by a commitment to industry best practices, particularly the ITIL framework, which underpins my approach to providing world-class service and support.My leadership journey at Omningage centers around managing and empowering our Dev Ops team. Their success is my top priority, and I draw from my previous roles to ensure they deliver outstanding results.As a Service Delivery Manager, I've had the privilege of supporting key accounts, including NFUM, Marshalls Group, and the Gloucestershire Police & Crime Commissioner. This experience has honed my ability to deliver contracted in-life support, conduct meticulous service reviews, manage end-of-life risks, and spot strategic business opportunities. These skills are invaluable in my current role as they enable us to drive Omningage's services to new heights.My previous role as a Client Services Manager has also been instrumental. It allowed me to deliver in-life services to major clients and support Europe's largest hosted Cisco Contact Centre for HMRC. Managing 30,000 configured advisers in this high-stakes environment has equipped me with the resilience and strategic thinking needed to thrive in challenging situations—skills that directly benefit our clients at Omningage.Furthermore, my experience in collaborating with third-party vendors to ensure seamless delivery of various services, such as call recording, Quality Management (QM), outbound dialing, Workforce Management (WFM), Voice Biometrics, Speech Analytics, Webchat, and Real-time reporting, aligns perfectly with Omningage's commitment to excellence.I'm excited about the future at Omningage and how these experiences will continue to play a pivotal role in delivering exceptional services and fostering strong client relationships. If you share my passion for service excellence, IT service management, automation, or innovative solutions, let's connect and explore how we can drive success together.
Omningage
View- Website:
- omningage.cloud
- Employees:
- 3
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Director Of ServicesOmningage Sep 2023 - PresentStarted as Director of Services at Omningage in September 2023. The role encompasses managing and developing our established Dev Ops team.The aim is to deliver a market leading service and support function based on the ITIL framework.Introducing automation, where appropriate, will deliver consistent outcomes to ensure we achieve contracted services.
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Service Delivery ManagerNasstar Aug 2021 - Aug 2023Home BasedService Delivery Manager supporting key accounts including NFUM, Marshalls Group and Gloucestershire Police & Crime Commissioner, Role involved delivering the contracted in-life support, undertaking service review, managing end of life risks and identifying business opportunities. -
Client Services ManagerKcom May 2012 - Aug 2021Client Services Manager responsible for delivering the contracted In-Life services to major customers. This included supporting a Hosted private-cloud Contact Centre service for HMRC based on the Cisco HCS platform. The solution supported 30K configured advisers and was the largest hosted Cisco CC in Europe.The role included working with 3rd party vendors to support call recording, QM, ,outbound dialing, ,WFM, Voice Biometrics,, Speech Analytics, Webchat and Real-time reporting services. -
Sales ProfessionalThus, Part Of Cable & Wireless. Mar 2011 - Apr 2012Glasgow, Scotland, United KingdomSales role offering services and solutions based on the Cable & Wireless portfolio. Target and commission based working as part of a national team.
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Sales SpecialistKingston Communications 2003 - Mar 2011YorkshireEmployed as a Sales Specialist providing bespoke solutions of Carrier and CPE based offerings. Role involved understanding business requirements, defining solutions and delivering customer presentations based on Cisco, Verint, Calabrio and in-house developed software offerings, During this period KCOM bought JAM IP to create a Contact Centre Practice to offer a broader range of capaviliyies.
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Pre Sales ConsultantTorch Telecom 1997 - 2003Wakefield, England, United KingdomInitially employed in a pre-sales role designing and presenting voice and data solutions to business customers.In 1999 moved across to become the Product Manager for Intelligent Network Solutions. Introduced Geotel, later to become Cisco ICM ,into the Carrier Network space to offer a more feature rich, integrated offering in the Contact Centre space.
Frequently Asked Questions about Gary Murphy
What company does Gary Murphy work for?
Gary Murphy works for Omningage
What is Gary Murphy's role at the current company?
Gary Murphy's current role is Director of Services at Omningage | Managing and Developing established Dev Ops team | Automations |.
What is Gary Murphy's email address?
Gary Murphy's email address is ga****@****iti.com
Who are Gary Murphy's colleagues?
Gary Murphy's colleagues are Touqeer Nasir, Syed Usman, Asif Rana, Hassan Aziz Tariq, Usman Noor, Akhlaq Mushtaq Qureshi, Majid Imtiaz.
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