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Gary Murphy is listed as Director of Services at Omningage | Managing and Developing established Dev Ops team | Automations | at OMNINGAGE, a company with 3 employees, based in Kingston Upon Hull, England Metropolitan Area, United Kingdom. AeroLeads shows a work email signal at affiniti.com and a matched LinkedIn profile for Gary Murphy.
Gary Murphy previously worked as Director of Services at Omningage and Service Delivery Manager at Nasstar.
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Hello, I'm Gary, a seasoned professional whose diverse experiences have paved the way for success in my current role as Director of Services at Omningage.With a strong foundation in IT service management, I'm passionate about delivering excellence. My journey has been shaped by a commitment to industry best practices, particularly the ITIL framework, which underpins my approach to providing world-class service and support.My leadership journey at Omningage centers around managing and empowering our Dev Ops team. Their success is my top priority, and I draw from my previous roles to ensure they deliver outstanding results.As a Service Delivery Manager, I've had the privilege of supporting key accounts, including NFUM, Marshalls Group, and the Gloucestershire Police & Crime Commissioner. This experience has honed my ability to deliver contracted in-life support, conduct meticulous service reviews, manage end-of-life risks, and spot strategic business opportunities. These skills are invaluable in my current role as they enable us to drive Omningage's services to new heights.My previous role as a Client Services Manager has also been instrumental. It allowed me to deliver in-life services to major clients and support Europe's largest hosted Cisco Contact Centre for HMRC. Managing 30,000 configured advisers in this high-stakes environment has equipped me with the resilience and strategic thinking needed to thrive in challenging situations—skills that directly benefit our clients at Omningage.Furthermore, my experience in collaborating with third-party vendors to ensure seamless delivery of various services, such as call recording, Quality Management (QM), outbound dialing, Workforce Management (WFM), Voice Biometrics, Speech Analytics, Webchat, and Real-time reporting, aligns perfectly with Omningage's commitment to excellence.I'm excited about the future at Omningage and how these experiences will continue to play a pivotal role in delivering exceptional services and fostering strong client relationships. If you share my passion for service excellence, IT service management, automation, or innovative solutions, let's connect and explore how we can drive success together.
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Started as Director of Services at Omningage in September 2023. The role encompasses managing and developing our established Dev Ops team.The aim is to deliver a market leading service and support function based on the ITIL framework.Introducing automation, where appropriate, will deliver consistent outcomes to ensure we achieve contracted services.
Home Based
Service Delivery Manager supporting key accounts including NFUM, Marshalls Group and Gloucestershire Police & Crime Commissioner, Role involved delivering the contracted in-life support, undertaking service review, managing end of life risks and identifying business opportunities.
Client Services Manager responsible for delivering the contracted In-Life services to major customers. This included supporting a Hosted private-cloud Contact Centre service for HMRC based on the Cisco HCS platform. The solution supported 30K configured advisers and was the largest hosted Cisco CC in Europe.The role included working with 3rd party vendors.
Glasgow, Scotland, United Kingdom
Sales role offering services and solutions based on the Cable & Wireless portfolio. Target and commission based working as part of a national team.
Yorkshire
Employed as a Sales Specialist providing bespoke solutions of Carrier and CPE based offerings. Role involved understanding business requirements, defining solutions and delivering customer presentations based on Cisco, Verint, Calabrio and in-house developed software offerings, During this period KCOM bought JAM IP to create a Contact Centre Practice to.
Wakefield, England, United Kingdom
Initially employed in a pre-sales role designing and presenting voice and data solutions to business customers.In 1999 moved across to become the Product Manager for Intelligent Network Solutions. Introduced Geotel, later to become Cisco ICM,into the Carrier Network space to offer a more feature rich, integrated offering in the Contact Centre space.
Other employees you can reach at omningage.cloud. View company contacts for 3 employees →
Asif Rana
Colleague at OmningageLahore, Punjab, Pakistan, Pakistan
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Usman Noor
Colleague at OmningageLahore, Punjab, Pakistan, Pakistan
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Hassan Aziz Tariq
Colleague at OmningageBhakkar, Punjab, Pakistan, Pakistan
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Touqeer Nasir
Colleague at OmningagePakistan, Pakistan
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Akhlaq Mushtaq Qureshi
Colleague at OmningageLahore, Punjab, Pakistan, Pakistan
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Syed Usman
Colleague at OmningageLahore, Punjab, Pakistan, Pakistan
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Majid Imtiaz
Colleague at OmningagePakistan, Pakistan
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Quick answers generated from the profile data available on this page.
Gary Murphy works for OMNINGAGE.
Gary Murphy is listed as Director of Services at Omningage | Managing and Developing established Dev Ops team | Automations | at OMNINGAGE.
AeroLeads has found 1 work email signal at @affiniti.com for Gary Murphy at OMNINGAGE.
Gary Murphy is based in Kingston Upon Hull, England Metropolitan Area, United Kingdom while working with OMNINGAGE.
Gary Murphy has worked for Omningage, Nasstar, Kcom, Thus, Part Of Cable & Wireless., and Kingston Communications.
Gary Murphy's colleagues at OMNINGAGE include Asif Rana, Usman Noor, Hassan Aziz Tariq, Touqeer Nasir, and Akhlaq Mushtaq Qureshi.
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