I am an experienced Operations, Telecoms and Customer Services Professional, who always strives to deliver a 1st class service, self-motivated and flexible. I have 29 years’ experience within the Telecoms and Critical National Infrastructure sector supporting and managing multi-million-pound contracts whilst supporting, maintaining and enhancing the products/services and customer experience. Currently a Senior Operations Manager in SSEN Distribution Operational Technology, I can work effectively at all levels and I have extensive experience in technical and customer facing roles as well as managing teams. I am customer focused and strive to deliver exceptional results. I can manage and prioritise my workload to given deadlines. I also work extremely well under pressure and enjoy the challenge of an ever-changing environment. SKILLS • Business and Customer focused, committed to delivering exceptional results.• Experience in Telecoms Systems and Architecture, Data Connectivity, Wi-Fi, Voice, Fibre, microwave, PDH/SDH, Data Networking, TSAT, Scanning Telemetry, PMR, etc.• Ability to lead, motivate and manage teams.• Developing Service SLA’s and transitioning services into support in line with ITIL principles• Ability to maximise service within financial budgets.• Ability to present complex information at a senior level so cost v’s risk is understood and business benefits are clear.• Continuous Improvement mindset and implementing identified strategies.ADDITIONAL TRAINING • Lean Six Sigma Yellow/Green Belt Certified• Modern Apprenticeship in management• Manager foundation Course• Project Management Course• IOSH Managing Safety Course