Gary Nicholson Email & Phone Number

TUPEd back to British Airways, though still working in the Sales Delivery Team, primarily using the Salesforce platform

Heathrow, England, United Kingdom

Deployed to the Sales Delivery team to work on the Salesforce product• Worked on backlog of UX-related items, resolving various issues using HTML, CSS and Apex coding• Reengineered bespoke modules using out-of-the-box components to minimise technical debt and provide a more supportable solution• Developed and updated various Lightning Components• Enhanced and created functioanlity using all aspects of the Salesforce system

Heathrow, England, United Kingdom

TUPEd into IAG GBS from British Airways, though still working in BA DeliveryContinued working on Revenue Management systems using Qik3 to enhance the eVoucher robotic through various phases

Heathrow, England, United Kingdom

Moved to Revenue Management team working on a new process automation platform• Specified system requirements for servers and operating systems• Worked on process automation robotics using Qik3 and MultiTask Manager platform• Moved on to core Revenue Management systems• Developed updates to Demand system to optimise the overbooking functionality• Developed new robotic to handle the issuing of eVouchers during Covid crisis

Heathrow

• Deployed as a software engineer working on the high-profile FLY system, replacing core systems at BA airports all over the world• Devised a change management process using Atlassian JIRA issue tracking software• Produce enhancements and fixes using Sabre’s Qik3 scripting language• Visit various airports to investigate and resolve technical issues• Supported the live rollout of FLY software over a six month period• Worked with offshore and onshore teams to provide automated fault-raising functionality• Produce technical requirements documents and user documentation• Trained offshore team and handed over US Payroll application for managed service support• Remain Subject Matter Expert for US Payroll application

Heathrow

• Maintained and developed UK and US payroll systems, which were heavily tailored to BA’s requirements• Provided consultancy services across several major projects including platform migrations from MVS mainframe to Unix and Linux• Provided out of hours support• Regular overseas visits to liaise with users, review portfolio and obtain requirements for specific enhancements and projects• Managed a varied portfolio of enhancements from conception through to delivery• Mentored junior staff• Liaised with service overseas suppliers with regard to interfaces into and out of core system

Various

• Four years spent at British Airways• The remainder of this period spent at Meta4, the software company that produced the Cyborg Solution Series Payroll/HR software• Provided consultancy to Meta4’s clients and worked on technical solutions based on bespoke requirements

Surbiton, Surrey

Worked on implementation of the Cyborg Solution Series at 34 hospitals nationwide. Installed and maintained a heavily tailored, stand-alone version of the system at each, and devised a method of updating a central database at Corporate Office.

Stretford, Manchester

Solely responsible for the Cyborg installation, including troubleshooting, upgrades and production of statutory deliverables.

Mitcham, Surrey

Part of installation team for the payroll package from Cyborg Systems.