- Creating, managing & overseeing the development of a communication process which plays a key role in allowing HCF to transact with their members- Training colleagues / new staff & providing advice to the branch & contact center networks on business queries- Conducting audits relating to Benefit Leakage & the collection of monies, negotiating & monitoring of payment arrangements & handling debtor enquiries- Contacting providers (verbal & written) regarding recoveries based on Audit… Show more - Creating, managing & overseeing the development of a communication process which plays a key role in allowing HCF to transact with their members- Training colleagues / new staff & providing advice to the branch & contact center networks on business queries- Conducting audits relating to Benefit Leakage & the collection of monies, negotiating & monitoring of payment arrangements & handling debtor enquiries- Contacting providers (verbal & written) regarding recoveries based on Audit research & in return handling provider queries- Reviewing systems & processes, providing feedback to management & processing large volumes of Clinical Review requests Show less

- Created & managed a credit card pipeline, successfully training & mentoring other advisors to the team to help manage the pipeline, generating new leads & referrals- Develop the team & expand the scope of its operations- Ensure processes & procedures run efficiently- Side by side training and mentoring of new staff

- Assessing the credit worthiness of new & existing customers before discussing & processing applications for a range of credit products including Personal Loans (up to 65k), Mortgages, Credit Cards, Overdrafts, Student Lending & Finance, discuss & advise of Business Loans (up to 500k). This would include assessing accounts, cash flow projections & assets & liabilities in order to determine risk & repayment capacity & providing advice on arrears, restructures & bad debt- Facilitating… Show more - Assessing the credit worthiness of new & existing customers before discussing & processing applications for a range of credit products including Personal Loans (up to 65k), Mortgages, Credit Cards, Overdrafts, Student Lending & Finance, discuss & advise of Business Loans (up to 500k). This would include assessing accounts, cash flow projections & assets & liabilities in order to determine risk & repayment capacity & providing advice on arrears, restructures & bad debt- Facilitating existing clients with general account queries while providing advice & support to our clients on the following: account opening, savings & investments, lending, student lending, mortgages, asset finance, start- up finance & working capital- Training, mentoring & assisting junior staff in their development Show less