After over 6 x years working at Heathrow, I accepted a new and challenging role at Gatwick Airport with WJ.• Responsible for overseeing the entire South Terminal PRM operation• Responsible for managing Central Allocation• Participation in the Preparation of annual budgets and signing off all invoices against budgeted cost codes• Responsible for liaising with all Customers (Airlines) to ensure that they receive the best service• Working closely with the GAL PRM management team, to ensure WJ meet the expectations of all customers• Responsible for all Staff discipline and working closely with Unions

Responsible for running a team of 200 x staff members who run the special assistance division at Terminal 5.Omniserv Limited was formed in 2004, it is the European Division of Air Serv Corporation, a company based in Atlanta USA and part of the ABM groupas a group we provide a range of services to 100 plus airports globally, including the top 30 airports within the USA and 15 airports within the UK. Omniserv are established in the UK market with PRM operations at Heathrow and Glasgow and Security services at Manchester and Leeds Bradford Airports. Its Ambassador hosts programme at Heathrow elevates customer service and the recent acquisition of ‘Blackjack Promotions’, a market leader in retail management, enables Omniserv to enhance personal shopping, increasing passenger retail spend through promotions and experiential campaign. The Group employ over 100,000 staff and delivery ‘Legendary Service ‘ across a wide portfolio with global coverage. Passenger Services Persons with Reduced Mobility Portering Ambassador Hosts, Retail Hosts ( Sales Promotions & Experiential Campaigns) Security (Airline & Airports) Aircraft Services (Baggage & Cargo Handling) Cleaning (Aircraft & Facilities

Manage a team of 160 x staff who operate the PRM assistance programme at Heathrow Terminal 3.

Running the Ground Services department for Meridian. working as the GSA for Tor Air and looking after all Ground Services functions, as well as supporting In-flight Services/Customer services, where needed.

Working for Meridian in the In-flight Services department was extremely demanding and an exciting position. The main responsibility of this role was to create a brand new product for the Viking Airlines group (whom we represented as GSA).and then to oversee and continually improve upon.

Main role was to run the "Bikehut" cycle department in New Malden, which was the biggest Halfords store within the UK. When i left the company, i have managed to make the department the most profitable Bikehut within the Halfords group.

Worked in the busy Product (In-Flight Services) department of the 3rd biggest Charter airline in Europe. My main role was to look after all Equipment and IFE functions within the department.