Gary Ogburn Email & Phone Number

Indianapolis, Indiana, United States

 Handle a claim load of 60 plus claims per deployment. Investigate and determine coverage onsite of loss and adjust all elements ofproperty loss claims of moderate-complex severity. Utilize Xactimate/Xactanalysis, Eagleview, and Hover to review, investigate,and process claims. Educate policyholders on their coverage and thoroughly explain theclaims and potential supplement process. Negotiate with clients, contractors, and public adjusters to reach equitablesettlements.Maintain state(s) licensing- continuous education

Indianapolis, Indiana, United States

Prepare cost estimates, budgets, and work timetablesInterpret and explain contracts and technical information to other professionalsCollaborate with architects, engineers, and other construction specialistsSelect subcontractors and schedule and coordinate their activitiesMonitor projects and report progress and budget matters to the construction firm and clientsRespond to work delays, emergencies, and other problems with the projectEnsure that the project complies with legal requirements, such building and safety codes

Indianapolis, Indiana, United States

 Formulated and implemented successful sales strategies Set goals for the team and provide coaching to ensure achievement Monitor communication with customers via phone or email and providefeedback during coaching Onboarding, training, and termination of employees Manage and supervise a team of 5-10 customer care representatives.

Indianapolis, Indiana, United States

 Managed a high volume of inbound and outbound customer calls andor emails in multiple queues. Accurately addressed and resolved customer questions and concernsregarding rental care services, claims, returns, and pick-ups Developed and maintained positive customer relations and coordinatedwith various departments to ensure customer requests and concernswere handled in an appropriate and timely manner. Served as a mentor to team members to define and prioritize weeklyobjectives to meet weekly goals.