Gary Outram Email & Phone Number

Rochester, Gb

Placing railways at the heart of communities through partnership work. Promoting the benefits of healthy sustainable travel choices for the first and last mile.Lead Officer for Kent Community Rail Partnership's Medway Valley Line. Strengthening relationships with existing partners and building new ones, leading to the delivery of community artworks, rail safety and travel training for students and young learners and guided "rail rambles" to promote sustainable tourism.Delivering the action plan in collaboration with colleagues, partners and volunteers. Hosting stalls promoting rail tourism, rail safety and the role of Community Rail. Online presentation to Kent County Council's Rail Summit. Lead Officer for Kent CRP's annual stakeholder and 20th anniversary celebration events.Design of history panels for stations and a wide range of promotional materials for use at events. Securing grant funding to support activities,Driving social media output including support of Rail Safety Week, Community Rail Network's Community Rail Week, Days Out By Rail campaigns, and local tourism. Supporting station adopters. Organising and facilitating online partnership meetings. Website administrator.

Project Support Officer providing information to ensure that the benefits of healthy travel choices are understood and can be enjoyed by everyone. Placing railways at the heart of communities through partnership work. Understanding and promoting sustainable journey options for the first and last mile.Organising and facilitating online partnership meetings. Participating in the evolution, plannning and delivery of the events programme. Strengthening relationships with existing partners and building new ones. Lead Officer for online Book Club, Film Club and Christmas Quiz.

An experienced professional Customer Experience Supervisor. A brand ambassador delivering a personalised friendly service to clients of all ages from diverse economic and cultural backgrounds.Coordinating and motivating the wider team to deliver their objectives, providing coaching on the introduction of new technology and training to new staff. A dependable team member with effective problem solving and complaint handling skills. Interviewing clients to establish and agree their needs ensuring they are met either at first point of contact or by professional referral within the branch team.

An experienced professional brand ambassador delivering a personalised friendly service to clients of all ages from diverse economic and cultural backgrounds.Coordinating and motivating the wider team to deliver their objectives, Establishing client needs, servicing transactions, queries and complaints at first point of contact, Making professional referral within the branch team where appropriate.

Servicing transactions, queries and complaints at first point of contact, Making professional referral within the branch team where appropriate.Undertaking audit and support functions. Coaching the wider team to be aware of business and operational risks, ensuring regulatory requirements are observed.Supporting team members across the area to Cert.RBCB success.

Interviewing clients to establish and agree their needs ensuring they are met either at first point of contact or by professional referral within the branch team.

Liaison between Business Banking Managers and clients in their portfolio. Resolving day to day transactions and enquiries. Processing lending requests, preparing associated borrowing agreements and security documents.

Servicing transactions, queries and complaints at first point of contact. Making professional referral within the branch team where appropriate.Undertaking audit and support functions. Coaching the wider team to be aware of business and operational risks, ensuring regulatory requirements are observed.

Providing regulated advice on mortgages and related financial protection.

Studied and passed the following sections of the Chartered Institiute of Bankers (now IFS) CertCIB:-Banking Operations - UK Lending and International BusinessCustomer Services - Marketing and the Competitive Environment