Gary P. Email & Phone Number

Tampa, Florida, United States

Tampa, Florida

Responsible for ensuring that all internal project related items are addressed and delivered within the specified timelines. Collects and manages requirements from stakeholders within and across multiple departments. Creates and maintains project plans. Organize project meetings and ensure the appropriate documents are prepared and updated for these meetings. Identifies and presents innovative solutions to address issues.Manage two departmental SharePoint Sites. Continual development of automation using Power Automate to solve a variety of automation/technology gaps while we rollout Salesforce Service Cloud and our pending FinancialForce rollout.Develop and maintain product offerings documents, sales collateral and other supporting documents to aid our Sales department.Create reports and views in Salesforce to support the Onboarding and Consulting department. Develop report dashboards in BrightGauge to track metrics for a variety of department needs..

Tampa, Florida

Team Lead for the ConnectWise Automate Implementation team. Responsible for the oversight of the Implementation projects executed by all Software Consultants. This included interdepartmental communications directly related to non-code based modifications to out-of-box configurations of the ConnectWise Automate platform requested by implementation partners. Contact point for escalations for customer service and responsible for supporting team colleagues needing assistance. Directly responsible for overseeing implementation policies and project execution.To support the organization's efforts to expand our global reach in the European market, I moved to London for one year. During this period I filled a Consulting need while continuing to provide Team Lead assistance to our US-based Consultants.

Tampa/St. Petersburg, Florida Area

Responsible for helping partners install, configure and understand Automate (formerly LabTech) while maintaining constant communication with the partner and assuring high partner satisfaction. Duties include developing and conducting remote client system configuration, followed by system consulting and reporting. Support of product installations and configurations based on standard guidelines in support of the partners’ requirements.► Coordinate software configurations and consulting via online webinar, email and phone sessions according to client billable hours.► Communicate via phone, email and web-based applications to conduct technical training, system configuration and troubleshooting.► Support product installation and configuration during the pre and post-sale process.► Document all customer interactions using hosted business automation and ticketing software.

Arlington, Va

Provided technology leadership for the association in planning and implementing the enterprise technology systems. Facilitated communications between staff, management, vendors and other technology resources within the organization. Provided strategic planning, development, evaluation, and coordination of the information technology systems for the association. Oversaw the back office computer operations including the local area and wide area networks. Managed information and computer systems and projects including voice, data, and office automation tools. Managed the association’s technology for conferences at various venues throughout North America. Evaluated, designed, and implemented systems that support end users in the productive use of technology. Oversaw and evaluated system security and backup procedures and coordinated recovery efforts in the event of system outages or failures. Developed and maintained documentation and policies pertaining to the operations of the association technology systems.

Arlington, Va

Technology leader for the association managing three distinct areas of Information Technology including PC/Mac desktop support services, network operations, and database administration, which supported approximately 160 users at two locations. Planned and implemented technology solutions to keep pace with the changing newspaper industry we supported and the rapid technological changes occurring in information technology. Managed a team of up to ten Information Technology professionals supporting three different locations. Managed the association’s technology for conferences at various venues throughout North America. - - Promoted to Vice President of Information Technology - - Awarded the 2007 Employee of the Year Award.► Established system standards, equipment replacement schedules, standard software across the organization, and peripheral standardization to increase the stability of systems operating in our environment.► Managed the design and construction of a new data center, designed the data cabling for the new office suite and directed the move of all technology assets to a new office building. Designed and managed the deployment of a new network environment including the conversion to a Cisco VOIPphone system. Completed this project on schedule, within budget, and with minimal downtime for non-essential servers. ► Provided project management for several large technology projects including new firewall deployments, network appliances for SPAM and E-mail filtering, and new infrastructure build-outs at three different sites.► Established a highly available data center with redundant servers, SAN’s, firewalls, and data circuits provided from multiple disparate service providers.

Vienna, Va

Managed, scheduled and coordinated user requests for Information Technology services including the installation, maintenance, and troubleshooting of PC and Mac desktop/laptop hardware and software issues, hardware and software acquisition, user training, and telephone system requests.Directly supervised three Information Technology staff members. Coordinated and tracked the association’s hardware and software assets. Assisted the Director of Information Technology with the development of the capital budget and acquisition of capital equipment. Provided backup support to the Network Administrator. - - Promoted to Director of Information Technology► Managed Y2K compliance efforts and successfully transitioned to the new year without issues.► Coordinated user training for computer hardware, desktop software, telephone systems, voice mail, e-mail and database systems.► Managed onsite technical resources and support for six association conferences at various venues throughout the United States and Canada.

Clarksburg, Md

Responsible for the maintenance of seven Novell servers and three NT 4.0 servers supporting more than 600 users in a mixed Windows 95, Windows 3.1, and Macintosh environment. Maintained nine Lotus cc:Mail mail servers. Responsible for NT account management, DHCP and DNS administration, hardware and software upgrades, and PC troubleshooting and repair. Developed and maintained documentation for the department.

Clarksburg, Md

Performed all system upgrades related to the VMS operating systems and associated applications. Supervised operations staff working in a two-shift environment and provided backup support when needed. Authored system programs to automate processes for the operations staff. Managed the day and night shift operations for multiple sites to ensure accounting and job status data processing schedules were met.Coordinated all maintenance and support contracts related to the operations of the data center. Provided senior management with annual budget requirements.

Clarksburg, Md

Supervised operations staff working in a two-shift environment and provided backup support when needed. Managed the operations schedule to ensure processing schedules were met. Developed and managed all documentation related to the operations of the data center. Controlled all security for the VMS operating system and DELTEK Accounting system. Developed budget reports for management. - - Promoted to Systems Manager❖ Coordinated and implemented the successful upgrade of the VAX 4300 system to a VAX 4106a. This included the development of requirements, vendor selection, acquisition of equipment, and management of the hardware and software installation.