Results-driven experience leader in Operations, Customer Experience and Product Management. Experience communicator and cross-function collaborator. Outstanding strategic thinking and problem-solving capabilities. High performer creating a continuous improvement culture. Passionate mentor, inspired trainer and team developer known for improving morale and reducing costly turnover. Highly organized, decisive and detail-oriented nature. Pioneer in agile / scrum management, able to lead multiple priorities and effectively delegate as required. CORE COMPETENCIES Team Development • Experienced in hiring, training, developing and leading effective, scalable teams.• Engaged associates in continuous improvement, cost reduction, and customer success• Presided over increased associate job satisfaction and retention driving down costly turn-overCustomer Experience • Led conversion of Customer Service Departments into “Customer Experience Teams” • Promoted corporate culture focused on customer retention and market growth • Continuously coached customer-facing associates on best practices assuring company missionProduct Development• Collaborated cross-functionally to navigate product from vision to successful launch• Led teams in research, development, engineering, and logistics for successful product launch• Mentored and trained internal and external customers on product features and functionsMarketing • Tracked market trends through analysis of data, trends, and relationships with clients • Conducted in-depth product comparison analysis to anticipate future market needs • Collaborated with teams for maximum effectiveness of print and online marketing efforts