Gary P. Klinger Email & Phone Number

Lancaster, Pennsylvania, United States

Ephrata And Lititz, Pa Area

Cover regular municipal meetings for Ephrata Borough, Ephrata Township, Warwick Township, Lititz Borough and Ephrata Area School District. Have also covered Akron Borough, East Cocalico Township, West Cocalico Township, Adamstown Borough, Cocalico School events and Warwick School District. Also wrote numerous general interest features for both papers.

Schaefferstown, Pa

• Led 5 departments and 16 direct reports improving morale and reducing turnover• Implemented a Cross Training and Leadership Development Program for all associates • Overhauled Customer Experience to improve customer retention and gain market share• Continuous process improvement affected a 30% reduction in processing lead times

East Earl, Pa

• Led research, development, and introduction of 30 products from concept to inception • Developed 4 new marketing initiatives which would generate increased sales and market share • Increased profits on existing products while researching new products to expand the business • Defined product positioning, benefits and target customers by working with Sales and Marketing

Lancaster, Pa

• Led board of 13 directors• Presided over liquidation of nearly $200,000 in debt• Chairman, Celebrate Ephrata Tour of Historic Places 2016 and Editor of Tour publication• Represented HPT in public hearings, meetings and speaking engagements of all sizes

• Responsible for leading 2 departments and 13 direct reports • Enacted culture of a team led continuous improvement, positive morale and low turnover • Quality improvement efforts reduced the cost of errors by at least 50% for 6 years annually • Established the first set of Standard Operating Procedures (SOP’s), key performance indicators and daily operating metrics

• Managed customer-facing relationships between company and key customers• Regular travel to customer showrooms in 6 states to build and establish each market• Conducted regular training on both product, industry specific software and trade practices• Served as reliable customer experience ambassador between the company and customer

Education record

Bachelor Of Science, Business Administration / Human Resource Management

Activities and Societies: Chairman / Director, Coffeehouse (2 years); Resident Assistant (2 years); Floor Chaplain (2 years);