I am an experienced, skilled and effective Facilities Management specialist, with 20 years experience in delivering hard and soft services to government, commercial, education, and international customers. With a can do attitude and a focus on customer service I continually exceed customer expectations and have a track record in improving contract performance and client satisfaction.As a Manager I have had overall responsibility for:• Workplace Health and Safety;• Human Resources;• Operations Management;• Key Performance Indicator monitoring and achievement;• Financial Management. including setting and meeting budgets;• Project Management;• Procurement (Schedule of Rates, tenders and quotes);• Contract Administration;• Compliance and Risk Management; and• Call Centre Operation. I have managed projects from conception to closure and am known for delivering works on time and within budget. I believe in developing systems and processes that are consistent, simple, measurable and predictable. I build collaborative working relationships with all stakeholders and am effective at managing diverse team members to produce quality outputs. I have exceptional time management skills with the ability to work independently, under broad direction. I have a proven ability to work on multiple projects at once, prioritise workloads and take on other work commitments whilst remaining flexible and responsive. I communicate with a high level of impact, exercise sound decision making and judgement and work diligently to resolve issues and deliver quality results.I am an analytical and practical thinker with extensive experience in interpreting legislation, guidelines, policies etc and applying them to the situation at hand in an effective and compliant manner. I am able to think outside the square when seeking solutions.I mentor, encourage, teach and lead staff to perform to the best of their abilities and foster a workplace that is cooperative, inclusive, productive and enjoyable. I champion safe work practices in all situations.Skills• Expert knowledge of the Microsoft Office suite of products (and similar products). My Excel skills are highly advanced (complex formulas and macro development). • Experienced in Computer Aided Drafting (TurboCAD)• Leadership and people management• Strategic thinking• Project management• Stakeholder management• Organisational skills• Relationship building• Problem Solving• Risk management• Budget and finance management
Listed skills include Contract Management, Microsoft Excel, Management, Procurement, and 19 others.