Gary Packer Email & Phone Number

Canberra, Act, Au

Canberra, Australian Capital Territory, Australia

In this role I manage IT vendors delivering the My Health Record and the My Health App. Within guidance of relevant legislation and policy I exercise initiative and judgment interpreting policy and applying practices and procedures. I provide detailed technical, professional, and policy advice in relation to complex problems and assist in strategic planning, program and project management and policy development. I work closely with internal and external stakeholders providing support and advice on contract management, procurement processes and compliance. I provide accurate and specialised advice relating to government procurement and contract management including anticipating problems and contributing to issues management. I develop and maintain contract management documentation, processes, and procedures (e.g. Contract Management Plans, Statements of Requirements (SOR), work instructions, Negotiation Plan, variations, extensions, performance and process mapping etc.) Within a small team I set priorities, maintain team cohesion, and ensure quality of outputs for the team by liaising and assisting internal and external stakeholders to achieve desired outcomes, escalating issues and providing regular updates on key activities, issues, risks, performance and priorities. I ensure quality outputs by applying continuous improvement principles. I develop specialist, professional and technical expertise in the team to ensure staff have the capabilities to deliver their work and conduct ongoing quality assurance of work area processes and manage risks. I manage relationships with stakeholders, both internal and external to achieve goals by providing updates, advice and recommendations to enable informed decision making.

Canberra, Australian Capital Territory, Australia

I was a key member of a small team seeking new premises for the Department in Canberra. This role has started at the very base determining the needs for the new office, drafting the tender documents and supporting documentation, managing the procurement and evaluation including writing the Evaluation Plan, developing an objective evaluation framework and completing the evaluation plan. I have then been active in negotiations with the preferred tenderer including legal, commercial, technical and operational matters. This project required the establishment of effective and respectful relationships with a wide range of stakeholders including departmental staff, other APS staff, external advisors (legal, probity, commercial and technical) and the preferred tenderer,

Canberra, Australian Capital Territory, Australia

I tried retirement and worked in casual roles as a field officer for the 2021 Census, a NSW Electoral Polling Place Deputy Manager, a Grain Handler at Croker Grains and self-employment as a Handyman/Carpenter. Due to a change in circumstances, I am now seeking to return to the full time workforce.

Canberra, Australia

I joined CCS in the role of Contracts Manager specifically to look after a group of contracted clients ensuring that services were delivered in accordance with customer needs and in the most efficient way possible. This meant analysing each contract to improve service delivery while maximizing returns. I identified several areas for service improvement as well as areas of over delivery (a direct cost to CCS) and implemented the necessary changes.Due to my extensive FM and other experience, I provided advice on improved systems and processes within CCS to further drive productivity.I took on additional responsibilities to fill gaps in operational management such as driving service delivery, increasing senior leaders’ engagement and policy and guideline development. This role refined my skills in maintenance planning and delivery including ensuring that all statutory obligations were completed and verified.Budget: $9.5mStaff: 30 direct reports and a team of contractors.Achievements: - Improving levels of staff morale within the office and increasing productivity.- Improvement of administration by implementing processes and routines.- Completed a review of a contract that identified accounting errors recovering funds and stopping further losses.

Canberra, Australia

I joined Cushman and Wakefield in a temporary role to assist with the transition of the customer to the new Whole of Australian Government contract to be delivered by JLL. I implemented processes and reporting to drive down the number of open work orders in place after June 2018. Once all the work orders were closed my focus shifted to completing the invoicing, ensuring all subcontractors were paid and claims lodged with the client. Although only for a short term this placement provided me with further valuable insights into the industry especially into maintenance operations and client relationships.Achievements: - Automated a formerly manual process significantly reducing the labour costs of preparing and issuing reports.- Closed over 7000 work orders (ensuring the work was completed) and a similar number of outstanding invoices in a short timeframe.

Canberra, Australia

I delivered soft and hard facility management services to the property portfolio of the British Government across Australia. This includes planned maintenance and reactive repairs to a range of premises from houses to representational areas. I managed works to ensure they were completed on time, to budget at the best quality and met the various operational and security demands of the particular property. This role had the complexity of balancing and reconciling British and Australian construction standards.Budget: $3mStaff: 3 direct reports and a team of national contractors.Achievements: Effective management of different construction standards between Britain and Australia.Seconded to reconcile client requirements to contract delivery standards and devise solutions.

Mitchell, A.C.T.

Managed the delivery of scheduled services, breakdown maintenance and refurbishments to a Juvenile Justice Centre and almost 12 000 homes for ACT Housing. Led a team of 46 staff and over 500 sub-contracted personnel. Managed the $42 million maintenance budget including financial management, human resources, safety, risk management, procurement and operations.Developed, wrote and implemented products that improved the contracts rigour, probity and consistency which increased the client’s confidence in Spotless as a provider. Company budgets were exceeded and safety targets met. Found Spotless a $105k windfall by identifying and testing an interpretation of the contract. Improved performance across the board so that the contract met the majority of KPIs, consistently earning net incentives.For 2014/15 expenditure was within 0.12% of the budget. A result that was praised by the client.Budget: $48mStaff: 48 direct and >500 sub-contractorsAchievements: Improved the client relationship.Increased performance against the KPIs. Earned incentives consistently.Reduced staff turnover.

University Of Canberra

Contract Manager for Spotless on the Integrated Maintenance Services contract at the University of Canberra. This contract delivered planned maintenance and breakdown services to buildings, plant and equipment and, cleaning and security services for the University. It had an annual turnover of almost $5m per annum and was delivered by my team of an Administrator, four tradespeople and subcontractors.Responsible for the full management of this service including contracts, human resources, customer service and financial analysis. Also managed catering, security and maintenance services for Arscott house (student residences) and cleaning for Burgmann College as a part of this contract.Budget: $5mStaff: 6-13Achievements: Improvement in client relationship.Improved on time completions.Documented processes.Reduced debt.

Act Housing Contract, Hume Act

In this role I managed the maintenance and refurbishment of over 11000 public dwellings within the ACT. The budget ranged between $30 - $37m and covered legislated requirements, day to day upkeep, breakdown repairs and refurbishments. I developed budgets for the client’s approval by analyzing historical spends, current needs and asset condition to prepare a balanced budget. I then managed the delivery of works to ensure that spending was in line with that budget.I also maintained a significant influence over the safety, quality, contract management and customer service aspects of the contract.A major achievement in this role was to upgrade dwellings under the economic stimulus program where within three months I arranged for $3.6m (a 10% addition to the budget) of works to be completed while delivering value for money and quality works. I also mobilized contractors to spend over $3m on energy efficiency works within a five-month period. That included the assessment of various “energy efficient” products to ensure that value for money was received and improvements were delivered to the maximum number of dwellings.Budget: $43mStaff: over 40Achievements: Delivery of the Energy efficiency programDelivery of the Economic Stimulus program where over $3m was spent effectively in four months by streamlining processes and mobilising the subcontractor base.Enforcing the use of the Schedule of Rates and through it driving improved value for money.

Canberra

With a team of two tradesman and subcontractors I managed the maintenance and minor works on 27 schools within the ACT.

Canberra

JEA was a building company that specialised in building maintenance. Its Head Office was based in Forbes with nine offices throughout regional New South Wales and employed approximately 70 staff. I commenced with JEA as Manager of the Canberra branch. As Branch Manager I arranged and managed building repairs and maintenance on properties for several clients such as the Department of Housing (NSW and ACT), NRMA, NSW Police, Defence Housing Authority and Coles Myer. During this time I managed jobs that ranged from minor repairs through to complete demolition and reconstruction of properties. At all times I had several jobs underway and managed multiple staff and contractors to have repairs completed in the most efficient way possible. In this job I also assessed repairs and estimated rectification costs.I was then promoted to a new position of Manager, Business Development. In this position I was responsible for identifying possible business opportunities, preparing tender submissions, drafting budgets, analyzing company operations to identify possible improvements and developing policies and procedures to ensure the most efficient operation of the company.

Southern Nsw

Responsible for the maintenance of 2500 properties from the Victorian Border to Mittagong. Annual expenditure $4m. I supervised 5 staff, 3 of whom were located remotely and approx 100 sub contractors. I also filled Sub-contractor administration, works co-ordination, quality and safety roles.I was the chair of the OH&S Consultative Committee for the contract.

Wagga Wagga Area, Australia, Canberra

During this period I completed an apprenticeship as a Cabinet Maker and also completed the Certificate Three in Carpentry and Joinery.I worked for a number of companies in areas from furniture manufacture to construction of major industrial sites including domestic, retail and office sites. I have a very broad skills base and experience with a variety of construction methods and materials from the traditional to contemporary.

Canberra Area, Australia, Wagga Wagga New South Wales.

I commenced my Public Service career as a base grade clerk in personnel in the Department of Administrative Services and left as an ASO6 with Department of Employment, Education and Training (Commonwealth Employment Service). During that 14 years I worked for various departments and completed duties such as:Preparing and monitoring budgets for the Murray Riverina region of the CES;Monitoring expenditure on salaries and departmental programs;Development and monitoring and reporting of Key Performance Indicators;Development of a spreadsheet (Excel) that predicted expenditure patterns across a range of employment programs to allow positions and funding to be allocated to ensure the budget was fully utilized;.Planning, preparation and presentation of information seminars to Federal Public Servants across Australia so they could make an informed choice between the superannuation schemes;Provided individual advice to members on their entitlements;Development and drafting policies in relation to employment conditions and recruitment; drafting of a Handbook for Supervisors; Administration of the first voluntary retrenchment of over 500 staff under the Ce(rr) Act and the first inefficiency dismissal from the APS;Wrote the rules to allow increments (pay rises) to be calculated by a computer - a task that had been regarded as impossible;Management of the salaries and personnel records of staff of the Office of Defence Production;Organizing overseas travel and removals;Accurately calculated and recorded staff leave and salary entitlements; and.Administered conditions of service.

Trade Certificate, Carpentry And Joinery

Trade Certificate, Cabinet Making

Higher School Certificate

Education record