Manage 7 Field Technicians and over 300 accounts. As Account Manager cancellations and customer complaints have dropped over 50%. Cancellations have dropped from 10-15 per week to less than 5 and complaints have dropped from 15+20 per day to less than 5. Responsibilities include daily check in with all technicians, new service sales, customer complaints, collections, and maintaining detailed records of all accounts.

Assist the Managing Partner in directing daily operations of the restaurant including all personnel decisions, training, cost of sales, guest satisfaction and issues, Have helped raise guest satisfaction scores from low 70's to high 80's, COS consistently beats variance, and labor metrics all exceed expectations. Restaurant has risen from 16 to 3rd in overall performance.

Directed daily operations for full service restaurant.Maximized profits through effective beverage, food, inventory, and labor management. Successfully opened 4 new restaurants in Vermont, New Hampshire and Texas.