Gary Penz Email & Phone Number

Frederick, Md

• Facilitated e-learning development on behalf of Defense Medical Logistics Standard Support (DMLSS), serving as a Scrum Master with hands-on Agile experience to track ~60 tickets in JIRA in coordination with subject matter experts (SMEs) to achieve key performance indicators (KPIs). • Collected and organized relevant documentation to devise a curriculum while also leading implementation through the use of standardized templates for storyboard creation. • Conducted regular team meetings with senior service representatives from each division of the military, ensuring alignment with e-learning requirements, milestones, and stakeholder metrics. • Displayed project management best practices to monitor and maintain the product lifecycle, facilitating on-time completion of all assets and materials. • Monitored the e-learning email accounts as the main point of contact responsible for liaising with end users to provide solutions to any problems or issues; additionally, utilized feedback to guide improvements.

Frederick, Md

• Strategically led the development of e-learning programming, including sound engineering, video editing, and customer troubleshooting when required. • Employed strong interpersonal communication skills to coordinate with end users as needed, troubleshooting or making adjustments to improve the overall experience. • Designed and maintained two web-based resource centers for JMLFDC as well as GEN IV.

• Provided daily monitoring of the e-learning inbox, resolving all user issues with online evaluations or lesson simulations and initiating solutions when required. • Oversaw two separate training resources via JMLFDC and DMLSS application systems. • Displayed project management skills and best practices, utilizing Excel spreadsheets to track all e-learning and practical exercise courses. • Completed voice-over narration for a wide range of e-learning courses, videos, and online training materials.

• Pioneered strategies in brand development and continuity, bolstering online relations user accessibility on behalf of EDS/Kraft prior to acquisition by Hewlett-Packard System Services. • Served as the UI Designer and Training Specialist for the Vehicle Content Pricing System (VCPS) project on the General Motors (GM) account. • Redeveloped online media including banner advertisements, miscellaneous graphics, and an internal newsletter according to brand specifications and goals. • Played a key role in the development of client-facing and internal communications, safeguarding satisfaction by ensuring timely deliverables and full budget adherence.

Cad Design

Associate Of Arts - Aa, Commercial Graphic Art & Computer Graphic Design

Technical Illustration & Photography Certification

Animation Workshop