Managing data center migration and digital transformation projects. Leading teams to define transition plans, confirm technical architecture and migration plans, and execute migration to futuremode operations.Business process improvement programs working across global functional teams to understandneeds and document ideas to enhance core business processes. Project and change management leadership to plan and achieve the desired business results.

Customer-facing program and product management of custom OEM server products - Led global team of program managers to successful, on-time launch of custom server developed for a multinational customer; a $90M projected gross revenue business opportunity. Program management for key OEM customer accounts providing technical account support.• Drove definition of new off-roadmap server design, customer use cases, and business justifications which aligned all stakeholders on project scope and intent.• Arbitrated across multiple groups within customers’ organization and two companies effectively managing incremental requirements and requests while preserving the committed project timeline. • Established and led customer-facing PMO meetings that aligned expectations and streamlined end-to-end delivery and communications.• Setup and managed global intercompany workstreams that defined and drove product development, service and support definition, sales operations setup, supply chain strategy, pricing, contracts, and documentation. • Presented biweekly operational updates that resulted in cross-company executive team support.• Managed escalations, drove critical issues resolution, and guided customers through server and component lifecycle and transition planning which ensured business continuity for both parties. • Led a special OEM account transition core team in collaboration with internal and customer stakeholders that planned and ensured seamless business continuity through a merger of two large international OEM customers.

Program management of keyboard folio products for Commercial Managed IT mobility products. Managed multiple simultaneous cross-functional system teams each chartered to deliver commercial-quality keyboard folio jackets to expand market share by $28.6M incremental growth in detachable notebooks and tablets. • Drove product planning, request for quote (RFQ) creation, original design manufacturer (ODM) selection process, with overall program profit and loss management responsibility to launch 4 keyboard folios products. • Guided and mentored new program managers and new ODM through development and delivery processes that kept the project on the expected schedule.• Managed significant redesign effort that accelerated schedule and minimized risk as the product moved to a new architecture design. • Scheduled and managed comprehensive prototype unit evaluation which ensured tablet and folio electro-magnetic compatibility (WiFi, LTE, touch screen), usability, quality, and cost target.

HP Laserjet Customer Assurance Worldwide System Maintenance Delivery Program to establish printer fleet firmware upgrade service. Renovated LaserJet Beta programs to improve processes and maximize product quality. Led team to define, develop, and deploy service and support strategy for HP copier portfolio expansion.• Directed firmware maintenance program transformation from proof of concept to production-ready processes that enabled the organization to pursue $30M annual savings in HP Managed Print Services (MPS) LaserJet fleet.• Cultivated critical collaboration across business units to define service strategy options with resource and schedule estimates that provided executive stakeholders alternatives for upgrading the world-wide fleet (750K units).• Developed tools and analytics to harvest MPS fleet production data and create a simplified view of any given customer’s fleet firmware upgrade status and savings opportunities. This capability was crucial to secure account manager and customer confidence and cooperation to upgrade their printer fleet firmware.• Restructured Beta overarching program operations supporting 12-15 new product introductions per year to restore timely and effective Boise Beta influence on product quality and expanded to WW Beta operations.• Established consistent, integrated, monthly reporting across all Beta programs which enabled stakeholder visibility and support for timely resolution of issues found in Beta.• Developed Beta testing resource and cost forecasting tools that improved budgeting accuracy.• Negotiated high-level copier service and support strategic framework with external partner that allowed team to develop tactical support plans and product requirements. • Led development of detailed copier support use cases that illuminated key requirements to minimize support costs, and enable accurate fault isolation, informed service dispatch, and quick onsite repair.

HP Web Jetadmin R&D Software Development Manager / Program ManagementManaged software development teams developing and supporting enterprise printer management applications that facilitated printing through its IoT evolution and enabled value added services. Formed and led multiple strategic cross-organizational program teams to drive coordinated solution portfolio planning and implementation across HP’s printing businesses as network printing market expanded.• Directed resources, vendors, developed training, created schedules, budgets, and managed teams through execution to deliver 3 to 4 product releases per year and several new business investigations.• Managed teams ranging up to 10 software architects and engineers and 23 outsourced developers.• Managed remotely distributed software projects, programs, teams, and employees across multiple domestic and international sites including Mexico, Brazil, and India. • Owned and executed outsourced development strategy that enabled increased development capacity while meeting budgetary guidelines and constraints.• Implemented Agile and test-driven development processes that revolutionized device plug-in development quality, stability, and enabled successful outsourced development.• Applied Agile Scrum methods: managed daily SUM meetings, backlog and sprint planning, and created Excel-based burndown chart tools for tracking sprint progress that facilitated the team’s transition to Agile.• Fostered critical collaboration which produced a single, focused vision for scalable printer management solutions.• Led change management process that aligned strategy and technology investments across organizations.• Produced system architecture and requirements across hardware, firmware, and software that rationalized and simplified scalable solution offerings to customers and illuminated strategic investment needs beyond the printing devices themselves, namely software solutions and delivery channel adaptations.