Gary Plummer Email & Phone Number

Quezon City, National Capital Region, Philippines

Site Lead Markets Operations, Manila• Senior local lead with responsibility for approx. 400 FTE.Selected Key Accomplishments• Successfully demised the utilization of expat contracts through partnership with HR to convert existing packages to local terms, whilst pro-actively recruiting all new Senior Mgmt. hires on local contracts.• Led local repositioning and rebranding of the Markets Business within Manila shared services center, including pilot launch of new Employee Engagement program. This resulted in -1) Annualized attrition reduced from 18% to 8%.2) Achieved 90% retention rate of internal talent pool.3) Markets Operations Philippines achieved highest global score for employee engagement in 2020 year-end staff survey.• Successfully executed the emergency transition of 100% of staff from ‘work from office’ to ‘work from home’ because of COVID, whilst minimizing impact to business, clients, and stakeholders. Also renegotiated 3rd party vendor contracts to allow for work from home provision.• Provided interim local Senior Mgmt. oversight for newly offshored operations teams in the Philippines (approx. 500 FTE), until permanent senior hires could be identified and on-boarded.

Quezon City, National Capital Region, Philippines

2 senior roles performed concurrently:1. Head of Cash Services, HSBC Global Service Centers• Shared services lead for Reconciliations, Fees/ Billing and Client Audit Letters teams operating in Malaysia, Philippines, and India (approx. 200 staff). The processes operate on a 24/6 basis and support all major HSBC entities. Selected Key AccomplishmentsOver a 4-year time frame delivered – • Achieved functional target state of 100% of staff located in shared services (offshore), cost effective locations.• 20% reduction in fixed costs. • Reconciliations team achieved highest global score for employee engagement in 2020 year-end staff survey.• Maintained perfect record of zero attrition of Senior Mgmt. layer.• Achieved perfect record of zero reportable material operational loses or incidents.2. Global lead for Reconciliations and Fees/Billing functions• Global remit for defining target operating model, developing control principles and policies, and pitching for/ securing budget to enable multi-year tech and ops transformation.lSelected Key Accomplishments• Successfully outsourced brokerage process (12 balance sheets/ 13 products) to 3rd party vendor, delivering a 20% reduction in fixed costs over 5-year period, and transformation of the process from manual to fully automated solution.• Signed ground-breaking revenue share contract with 3rd party vendor, transforming Client Audit Letters function from a cost to a profit generating process. • Delivered multi-year transformation program for Reconciliations, focused on driving centralization of operations footprint to cost advantageous locations, adoption of single reconciliation platform, and implementation of new reconciliation build standards. This led to increased efficiency of automated reconciliations (+90% auto-match rates) and a material reduction of approx. 1 million false breaks, closing multiple bank Audit points as a result.

Quezon City, National Capital Region, Philippines

Responsible for the design and delivery of staff learning curriculum and talent management framework for operations teams located in England, Philippines, Kuala Lumpur, and India.Selected Key Accomplishments• Personally delivered instructor led training to +2,000 staff in multiple counties covering 5-day induction program (applicable to all new joiners), technical (FX, Fixed Income, Derivatives, Equities, Accounting, Operational Risk), and soft skills (Presentation Skills, Cultural Awareness, Client Service, Leadership, Speak-up culture).• Developed partnership with CISI Financial Services Professional Body and secured internal sponsorship to enable provision of external qualifications to staff.• Partnered with HR to design and deliver tailored learning program for Graduate and Apprentice hires and led global initiative to standardize new joiner experiences for multiple business lines and locations.• Delivered ad-hoc tactical learning solutions to Hong Kong and smaller APAC sites to address cultural awareness and operational issues impacting the successful execution of off-shoring plans. Migration program successfully recommenced as a result.

London, England, United Kingdom

Led the set-up, hiring, and implementation of standard operating procedures for new Derivatives Client Service team, and created a new dedicated Operations Relationship Manager coverage model for HSBC’s strategic hedge fund client base. Selected Key Accomplishments• Designed and delivered training to 100% of staff globally embedding new client service standards.• Design and delivery of various targeted interventions produced a +90% reduction in corporate & retail client complaints and significant up-tick in regional business stakeholder feedback.• Led multiple face-to-face strategic client visits and service reviews and oversaw day-to-day escalation management. This resulted in majority of strategic client relationships positively trending from red to green RAG status.

London, England, United Kingdom

• Accountable for the initial set-up, growth and sustainability of operational support model (liaising with IT Vendors, review of Prime Brokerage service agreements and reporting, creation of investor due diligence pack and subsequent investor interviews, drafting of procedures, administration of broker commission and execution agreements, liaison with 3rd party financial administrator) to support new Hedge Fund launch. • Responsible for trade execution, daily P&L creation/validation and position checks, risk management and hedging of portfolio/position/currency exposure, generation of trading ideas and strategy.

London, England, United Kingdom

Hired to set-up operations model to support new hedge fund launch. Selected Key Accomplishments• Secured UK regulatory approval to launch new fund vs. aspired target date.• Delivered sustainable operations model to support hedge fund post year-one and subsequent expansion.

London, England, United Kingdom

Assistant to hedge fund trading desks. Responsible for pre/ post set-up of operational model to support new fund launch. Selected Key Accomplishments• Successfully met internal deadlines committed to launch new fund.• Zero operational losses, incidents, or P&L restatements during this period.

London, England, United Kingdom

Variety of roles performed, including confirmation, settlement, and exception management of FX and FX Option transactions, reconciliations, and Cash Book mgmt.