IT Manager of a network of eight sites. Systems managed includeWAN and VPN systemsSQL ServerCitrix DesktopsMicrosoft Intune Mobile devicesFreeBSD Server running Mediawiki for Policy and procedures management Data and Records ManagementWorkflow advice and planningCyber SecurityTroubleshooting all of the above.

Managing a small team of staff to provide support services in a wide range of areas to all consulting staff. I manage business interests including, but not restricted to, information technology management, building and facilities management, fleet management, compliance and WHS across the organisation.I set direction for the support services area, within the total business context, developing purpose, priorities and plans as well as setting in place goals and targets for the support services area. I manage support services finances and financial performance, within a delegated authority. I Identify opportunities, recommending, formulating and planning major investment and expenditure and I control major support services decisions, influencing operating costs, revenues, assets and profits for the business. I participate in the development of organisational policy and processes supportive of the strategic direction and culture of the business.I provide professional, technical opinions and expertise to various internal projects as well as being the primary reference point in the support services area; providing functional advice and utilising my 15+ years of experience to ensure knowledge is captured and retained within the organisation.I manage internal projects through applying technical, organisational, administrative and especially commercial knowledge. I manage internal projects where analysis, evaluation of options and creative solutions are required and with cost efficiency in mind.

Managed and expanded a client base with varying IT requirements and expectations.Designed network infrastructure and data solutions within specified budgets to meet client current and future needs.Supervised technical staff and third party vendors to achieve the successful implementation of aforementioned solutions within time frame and budget. Provided consultation services to clients on a wide range of IT, project management and business issues.Liaised with third party vendors and suppliers to keep abreast of new technologies and services which may be incorporated into TNS's existing range of products and services.Liaised with clients to confirm their satisfaction with work in progress or recently completed Negotiated Support agreements with new and existing clients.Educated clients regarding requirements for good network management, including areas such as data and network security.

Maintained and expanded a geographical sales territory of professional clients including metropolitan and rural clients throughout Victoria and Southern New South Wales.Identified opportunities for market expansion in terms of new products and new clients.Organised and hosted annual promotional events such as promotional dinners and a highly regarded Client Golf Day.Detailed new pharmaceutical and medical products to Veterinary staff of various levels of technical ability.Liaised with Manufacturer Representatives to keep up to date with new product releases and potential interruptions to supply.