Gary Price Email & Phone Number

Newcastle Upon Tyne, Gb

Newcastle Upon Tyne, England, United Kingdom

Responsible for the end-to-end development process for the Sitecore CMS platform, ensuring alignment with client requirements and preferences.Duties include:• Conducting Scrum ceremonies such as sprint planning, Daily Stand up and Review and Retros• Prioritising the backlog to ensure that work selected for development aligns with business objectives and meets user needs• Owning and maintaining the product roadmap • Conducted regular stakeholder sessions to present updates and changes to the product.• Collaborated with the Development team to identify, document, and prioritise user stories, bugs, and spikes during sprint cycles.• Worked closely with the Experience Design team to ensure that new and existing designs met user needs and were made available to all editors through the internal pattern library.• Maintained the internal pattern library to ensure accuracy and consistency in design components.• Capturing specifications and acceptance criteria for innovative designs, tracking their progress through sprint cycles to ensure on-time delivery.• Collaborated with various stakeholders across the organisation to brainstorm and test ideas for product improvements.• Created sprint documentation for new product components.• Developed training materials for product users and maintained a training academy to support editors in using the product effectively.

Newcastle Upon Tyne, United Kingdom

Responsible for the design, implementation and maintenance of the Sales Portal on the intranet system, using the Unily platform. This system is used by colleagues, worldwide, to gain access to up-to-date product information and sales resources that produce positive business results. Working during a transitional period, as Sage moves towards becoming a great SaaS company. Delivering any required changes on time, whilst maintaining a high standard of work. Duties include:• Working primarily with Sales colleagues, Product and Marketing teams to identify their content needs, assisting with the creation and maintenance of content• Handling content management and content creation, sharing best practice, ensuring work is delivered on time and in the correct company tone of voice• Building and maintaining relationships across the business, up to and including executive stakeholders. Liaising globally with product marketing and management colleagues to ensure content is received within the required timelines and is relevant, consistent and current• Embedding governance process for updating content with all content providers• Creation and delivery of colleague engagement plans to ensure ongoing engagement and activity on web content• Creating and delivering presentations for colleagues, at all levels, to introduce and provide updates on the Sales Portal to new and existing regions • Gathering user feedback to help drive engagement, adoption and system improvements • Ongoing maintenance and research into industry best practices to improve intranet functionality, navigation and end-user design• Creating and evaluating usage reports• Sending regular internal communication updates

Responsible for actively encouraging a compliance culture within Sage to ensure the best possible customer experience. Daily call listening, engagement and support all help drive continuous improvement within the community. Duties include:• Evaluate UKI sales agents calls to ensure adherence to compliance requirement and monthly target• Analyse result to identify risks, trends as well as development areas tracking and measuring improvement• Work closely with the sales operations department to gather additional insight to add value across the business, supporting revenue targets• Provide factual, constructive feedback to key stakeholders and the senior management team identifying areas of focus.• Support compliance training sessions to ensure quality and consistency for both sales inductions and new product service releases• Support the role out of call compliance across new areas of the business• Provide weekly and monthly reports to key stakeholders

Newcastle Upon Tyne, United Kingdom

During this period I had the opportunity to serve on the Sage Shadow Board, the voice of Sage’s next leadership generation, mirroring the UKI leadership team structure and working to drive positive change across the business. Achievements include:• Managing a project from concept to roll out, identifying requirements of stakeholders across the business and using this information to inform and create the current Sales Portal system • Attending UKI leadership team meetings, providing updates on project progress• Raising over £2,000 for St Oswald’s Hospice on a Sage Foundation charity shop takeover day, running the shop, encouraging sales from members of the public.

Great North Park

Responsible for dealing with with a range of customers technical and accountancy queries and handling these efficiently within set KPI’s. Duties include;• Dealing with queries regarding, sales ledger, purchase ledger, banking ledger and all other aspects of the Sage 50 Accounts program• Attention to detail, excellent communication skills are essential in this role• Effecting troubleshooting and problem solving skills are also essential to this role• Hitting KPI’s set by employer• Demonstrate the ability to manage your own performance• Maintaining a high standard of customer service• Sage certification level 1, level 2 and level 3

I was responsible for listening to customer complaints and quality, checking agents’ sales calls. I was also a Vocal Point for E-on and I was required to fix any system issues that arose and compile reports on the issues for future reference. Other duties included:• Administration work• Building rapport with clients• Good knowledge of all company products/services• Maintaining a high standard of customer service• Extensive use of Microsoft Office including Word, Excel and Outlook.

I was responsible for collecting and storing all agents’ stats and reporting them to the team managers on a weekly basis. I was also required to listen to customer complaints and give feedback to agents and E-on. Other duties included:• Verifying agents’ sales calls made to customers, making sure the customer understood they would be changing energy providers.

I was required to contact customers regarding their energy needs. Other duties included:• Hitting targets set by employer• Building rapport with customers• Meeting all KPIs set by employer.