Management, Solutions, and Technology Consulting

Director, Application Development 2023 - 2024Responsible for leading a software engineering team consisting of both on- & off-shore developers to successfully deliver Specialty Affordability products for Pharmaceutical companies and Healthcare practitioners utilizing AWS Cloud and Azure DevOps services.Provided thoughtful leadership for the software engineering team including optimizing systems development life cycle and aligning cross-team initiatives to implement projects on time and within budget with a strong focus on quality, providing efficiencies and reducing costsPartnered closely with all business areas (primarily Program Management and Operations) to ensure work is properly prioritized & solutions met requirementsCollaborated with Production Support to generate metrics with the goal of identifying areas needing improvement Motivated the team through proactive performance management, clear accountability and on-going measurement against goalsDirector, Production Support: 2017 - 2023Led a team of support engineers that provided Tier 1 and Tier 2 production support across the enterprise. Managed the intake, triage, remediation, and communication for production incidents. Responsible for monitoring the health of ConnectiveRx applications and identifying opportunities to create greater resiliency for systems and batch processes. Partnered closely with development leads and key business stakeholders. Implemented Service Level Agreements based on severity levelsDefined and optimized production support processes to meet SLAs, enable production support engineers with adequate knowledge transfer, and provide clear communication to stakeholdersCaptured and communicated metrics including defects escaping into production, turnaround time, and mean time to resolution that drove process optimization across ITLed Software Release Management disciplineRecruited and mentored PS engineers to handle production monitoring, triage, investigations, data updates

Responsible for driving the company-wide ERP implementation initiative. Day-to-day includes business process analysis, legacy & new systems analysis, requirements gathering, test plan development/execution and on-going production support. Hands-on project management developing comprehensive project plans and coordinating internal and externals resources from all departments across the company.Lead all phases of project planning and management including requirements gathering, business & systems analysis, functional and technical specification writing, quality assurance testing and implementation using SDLC methodologies.

Application Development Director: Responsible for all application development, systems architecture, and SDLC for Lombard International Administration Services. Directly oversee multiple policy administration applications that support over $34B of assets, including nightly responsibility for client directed trades and money moves. Drove the design, development and implementation of a client-facing report delivery system, which improved service level agreements and was enthusiastically received by clients. Demonstrated excellence using both technical and non-technical skills to improve internal customer satisfaction while developing strong customer relations and responding to business needs on short notice (Production Support, New business, Client Reporting, Death Claim Processing, etc.)- Manage teams consisting of APL & Java developers who are responsible for all organization-wide application development; including project work, enhancements, bug fixes and 24 X 7 production operations support (Daily processing, death claims, anniversaries, nighttime processing/operations, money moves, reallocations)- Oversee release management processes with a strong focus on version control, adherence to standards, expense management and reducing production support time.- Compliance – Owner of multiple SOX processes. Active participant in internal and external audits.- Information Protection - Ensure all non-production environments are cleansed of personally identifiable information/data.- Close interaction with internal business partners including day-to-day and long-term work prioritization. - Strong focus on reducing production support efforts by tracking metrics and improving systems and processes.- Support and actively participate in Business Continuity & Resiliency Program

Consulting assignment in the Health Management Systems unit providing project management and business-systems analysis expertise.Managed multiple concurrent client server and mainframe development projects, facilitated cross-functional meetings and provided production support working closely with business, development and production support groups in managing issues and projects from inception through to completionLed all phases of project planning and management including requirements gathering, systems analysis, application and architecture design, functional and technical specification writing, Quality Assurance testing and implementation strictly using SDLC methodologies for approved enhancement requests

Responsible for the development, planning and managing of Group Life Insurance’s client-server, web, database and mainframe projects. Developed comprehensive project plans, coordinated resources for multiple concurrent projects varying in complexity, interfaced with multiple technical and business teams, monitored and tracked project progress, enforced project standards and oversaw SDLC methodologies.Managed a team of 15 resources consisting of Java developers, Mainframe developers, database programmer/administrator, Actuate report developers, technical lead, analysts and Quality Assurance testers.Directed full development lifecycle of the MIS Reporting system, an N-tier application consisting of the “Billing and Accounts Receivable Reconciliation System” and the “Premium and Claims Reporting System”. Led requirements gathering, systems analysis, application design, technical architecture, technical specification writing, project planning and management, RAD prototyping and development, final Quality Assurance testing and implementation using SDLC methodologies. Evaluated complex business processes, formulated system specifications and issue resolution