Gary Resh Email & Phone Number

Tampa, Florida, United States

Oversaw daily business activities, developed key performance goals and managed the performance of staff, created and implemented strategies for business growth, ensuring delivery of high quality offerings to clients, worked closely with account managers to retain clients, improved overall business functions for better productivity, interpreted performance.

Jacksonville, Florida Area

Identifies improvements across the dimensions of people, process & technology with the goal of improving the client experience. Leads the design and program execution of client process reviews, client diagnostics and optimization services, and other adoption programs to ensure that systemic client pain points are addressed. Designs and delivers reporting.

Greater Atlanta Area

Served on the service operations senior leadership team and committed to leading the BU’s global tier 2 technical support, as well as, migrations program, and integration services teams in the BPO/HRO business. Managed a multi-million dollar P&L. Led the BU’s multi-year strategic migrations program. Led 24x5 offshore operations. Architected the expansion.

Greater Atlanta Area

Led a global technical services organization supporting a multi-module application in the mid-market BPO space. Resolved client escalations in both a Tier 1 & 2 capacity. Led organizational readiness activities for new releases, as well as, business continuity efforts for the BU. Created, led,and managed service recovery efforts on multiple client programs.

Jacksonville, Florida Area

Led a cross-country team of implementation managers/project managers/implementation consultants spread across 4 products. Developed expense budgets, revenue targets, and staffing plans. Built relationships with C-suite level clients in order to address project/productchallenges, as well as, ensure on-going satisfaction. Managed a portfolio valued at.

Greater New York City Area