Manage daily activities of production staff. Communicate direct with property owners and liason to specialists. Participate in hiring and training of temporary and permanent employees. Maintain satisfactory customer retention percentage as well as successful completion of revenue.

Agriculture/Forestry/FishingSupervisor of up to 12 mobile service techs. Responsibilities include but not limited to hiring, disciplining and training employees. Maximize labor utilization. Attend to walk-in customer needs. Schedule and prepare technicians with parts, knowledge and direction. Receive phone calls, daily, for parts requests and service scheduling. Schedule, complete and delegate routine buidling maintenance functions. Visited farms to resolve system difficulties that staff could not resolve. Instituted and conduct monthly Technician Training Meetings. Train parts personnel and assist with office personnel. Instituted numbered Service Orders for better control of billed time and company inventory dollars. Up-graded this system to MAS90 accounting software and then integrated Automated Service software to better control scheduled maintenance visits. Utilize vendor created software to provide more thorough service to customers needs. Increased service sales per tech by as much as 84%. Reconfigured and supervised execution of inventory housing setup in three locations to allow for faster parts picking and restocking. Microsoft Office Excel, Microsoft Office Powerpoint, Microsoft Outlook, Alpro, AfimilkVMS Certification

Department manager of mid sized Ford dealership. Supervisor of 6 technicians and two service writers. Responsible for Customer Satisfaction Index scores. Responsible for warranty claim decisions and payment submission to Ford Motor Company. Conducted monthly Technician Training Meetings.