As the Sales Manager at Subaru Sydney City, I lead and inspire a high-performing team to achieve sales targets while delivering exceptional customer experiences. I drive growth across all channels, including fleet, corporate, and government sales, and collaborate with marketing and finance to plan campaigns and promotions. With a passion for the automotive industry, I focus on building strong relationships, optimizing stock management, and ensuring we exceed both dealership and manufacturer expectations.

• Identified new business opportunities for a fruit and vegetable distributor in Canberra• Developed strategies to increase conversion, market share and optimise transport performance• Conducted review and analysis of customer and performance metrics to inform business strategy

• Analyse and perform due diligence on several investment opportunities

• Perspective: Established Mercedes-Benz as Canberra’s #1 selling luxury car brand growing the dealership from scratch to 33 employees, and sold as a going concern• Oversaw all business operations and strategy implementation• Drove all marketing facets including analysis, planning and strategy and oversaw the implementation• Maintained/increased profitability and prime market area share• Consistently achieved/exceeded franchise and business targets• Built and developed award-winning sales, finance and service teams• Built and fostered relationships with key business partners• Tailored finance and insurance solutions for customers while maximising dealership profit• Established and maintained relationships with a network of lenders, enabling the dealership to offer the best possible solutions to customers

• Perspective: Following three years of excellent sales performance, promoted to General Sales Manager leading a team and accountable for strategy development and implementation, benchmarking, forecast and reporting, team management, deal negotiations, inventory management, customer service and satisfaction• Ranked top 5% Mercedes-Benz Australia Sales Executive (1999 – 2001)• Managed all sales operations and assisted with developing marketing plans and conducting quarterly assessments• Selected, led and inspired sales team to achieve/exceed monthly targets and maintain dealer standards• Built and led a team and created a culture of high performance and positivity within which members achieved their goals• Conducted professional development and coaching for the sales team, enabling them to realise their full potential and consistently exceed Sales and Customer Satisfaction KPI's• Studied ever-changing market trends and develop fresh strategies and campaigns• Improved profitability through analysing reports and instigating cost control measures• Delivered exceptional customer experience with a complete understanding of all areas of the business• Encouraged safe work practices through WHS training and awareness• Identified process weaknesses and pioneered innovative SOP's by working collectively with functional departments to reduce operational costs and inventory turnaround successfully

• Perspective: Appointed in Sales and promoted to Sales Manager in 1996 of this multi-franchise dealership Chrysler, Jeep, Hyundai• Provided a high level of customer service, consistently exceeded sales and customer expectations• Utilised excellent interpersonal and organisational skills to achieve outstanding results

• Provided a high level of customer experience, consistently exceeded customer expectations• Utilised excellent interpersonal and organisational skills to sell a wide range of vendor brands across all categories• The team consistently beat Sales and Customer Service performance targets