Assisted customers and maintained visual merchandising for men’s apparel line at Macy’s. Generated sales through optimized merchandising, inventory availability, and impeccable customer service. Maintained inventory control and merchandise stocking. Assisted customers with their purchases and special orders

Senior leader in store who built and managed high performing and collaborative sales team. Directed, coordinated and evaluated employee sales and customer service performance. Effectively managed labor payroll. In charge of managing inventory to ensure store maximum profitability and product availability. Exceeded all sales, payroll and profit targets of senior management. Maintained store appearance and merchandising above established standards. • Sales Performance: Took over store that had not met sales quota within the last five years and exceeded sales quota for seven consecutive months.• Awards: Received awards for superb customer service for May, August, and September 2011

Responsibilities included recruiting and hiring staff for store and managing more than 15 salespersons. Oversaw all day-to-day processes including resolving customer complaints and problems with innovative solutions. are carried out in the store. Assisted in managing product inventory and charting sales. Helped to increase store’s overall appeal and shoppability through themed merchandise displays and organized, well-stocked aisles. • Sales Performance: Store was Ranked 1st in district in Sales totalling more than $3,500,000 per year on average in time with company.

Recruited, hired, motivated, trained and managed up to seven employees. Prepared monthly goals, projections, and weekly action reports, managed payroll, and ordered products from three warehouses. Completed inventory and held weekly staff meetings. • Sales Performance: Store was top in sales for used product buy backs and sale, which increased District and Company. • Marketing: Designed signs, badges, and concert apparel and developed marketing sale strategies, which corporate introduced company wide.• Public Relations: Coordinated several meet and greet sessions between music artists/bands and customers.• Awards: Recognized for best payroll performance in 2006 and 2007 and best sales performance in 2006, 2007,

Worked with gallery owners and managers to plan events and employee training/coaching sessions which lead to increased sales and recruiting and hiring of new employees. Met with new gallery owners and assisted in locating new sites. Prepared weekly sales reports and monthly sales projections, managed payroll and inventory, and held weekly staff meetings. Completed six weeks of extensive on the road training and Gallery Orientation in California. • Sales Performance: Produced top sales for several consecutive months. Was instrumental in developing sales techniques that helped increase sales from $926,000 in 2000 to $1,966,600 in 2001. Received certificates of achievement for outstanding performance in sales and upgrades. • New Location Start-Up and Management: Traveled throughout New York and Pennsylvania to launch new galleries and ensure galleries were maintaining Thomas Kinkade Gallery (TKG) standards.• Marketing: Organized marketing through radio, newspapers, and television to increase exposure of gallery. Increased sales through promotions and in-store contests.• Awards: Recognized for outstanding performance in sales in 1999 and 2001

Recruited, hired, motivated, trained and managed up to 18 employees. Mentored five Assistant Managers that later advanced to Store Managers. Prepared monthly goals, projections, and weekly action reports. Managed payroll, inventory and weekly staff meetings. • Sales Performance: Increased sales by $100,000 during second year of management. • Marketing: Organized several different promotional events with sports figures. Won several contests for increased sales and merchandising.• Awards: Received awards for best sales in 1992 and 1993, overall increase in sales in 1996, and sales exceeding $1,000,000 in 1996 and 1997.

Recruited, hired, motivated, trained and managed several employees. Prepared monthly goals, projections, and weekly sales reports and managed staff meetings. Assisted in buying merchandise for the store. Designed displays that won several contests. Recognized as being top sales performer within company in 1986.