• Completed customer journey from product arriving in stock to completion of installation and payment• Scheduling of all customer install• Control of installers diaries• Completion of snag reports• Consistency hit KPI of related to jobs completed• Customer point of contact for updates and queries related to installs

•Lead an expanded team in the further growth and running of Northgate Vehicle Hire's new Sandyford Branch•Maintain a fleet of commercial vehicles for rental to business and private customers•Develop new business and maintain existing business relationships•Ensure the branch is compliant with all company Standard Operation Procedures•Responsible for keeping the rental department running smoothly, developing best practices and meeting commercial targets, and ensuring Health and Safety procedures are always followed.

•Lead a team charged with the set up and running of Northgate Vehicle Hire's new Sandyford Branch•Maintain a fleet of commercial vehicles for rental to business and private customers•Develop new business and maintain existing business relationships•Ensure the branch is compliant with all company Standard Operation Procedures•Responsible for keeping the rental department running smoothly, developing best practices and meeting commercial targets, and ensuring Health and Safety procedures are always followed.

• Customer Support for an office technology supply & service company• Logging and scheduling of service calls, dispatch of engineers for breakdown and preventative maintenance• Dealing with customer queries and complaints in a timely manner to ensure the best possible service• Usage tracking, ordering of consumables for customers and invoicing• Extensive administration

• Branch Management: headed and supported branch running, including man, time and fleet management. Logistics and reactive planning system.• Business management: cost control, profits, growth, account management, employee development, and administrative skills.• Administration: record keeping, accounts receivable and mitigation protocols.• Targets: increased revenue by generating more sales of rentals, upgrades, excess protection products and corporate accounts. Consistently reached sales targets and +90% on hire average.• Fleet control: logistics, handled repairs schedules, ensured correct balance of cars in terms of type and numbers in the fleet.• Customer service and communication: Front of house customer service, taking reservations, handling customer enquiries, problem solving, dealing with hire extensions and delivering cars to customers. Customers ranged from insurance-covered courtesy vehicles, retail customers and corporate accounts.• Management skills: leadership, training, mentoring, people skills, and strategic management.• Marketing: gained new customers both retail and

• Shift Running Duty Manager & Key Holder• Front house customer service, reception duties• Regularly exceeded monthly sales targets• Stock management• Administration - record keeping, implemented new practices

• Placement to promote the brand of Leinster Rugby • Organise, promote and implement large group participation events• Record collation, report writing and general admin• Networked with schools, clubs & local authorities to provide educational seminars• Worked with teachers to facilitate the introduction of rugby to schools

Completed my National Trade Certificate while working on multiple commercial and residential sites and renovation