Gary Ross Email & Phone Number

Irving, Tx, Us

Fort Worth, Texas, United States

I achieve 95% or higher customer satisfaction by developing a customer interaction process to identify issues and implement solutions rapidly. I also continuously outperform the average handle time target by 33% and surpass performance targets in customer satisfaction, first-call resolution, and call quality by demonstrating learning agility and remaining abreast of process changes. I deliver exceptional customer service, handling multiple customer touchpoints throughout the loan cycle. I also decrease the risk of customers defaulting on loans by expertly educating and coaching them on keeping accounts in good standing and communicating strategies for lowering interest. Additionally, I de-escalate high-emotion situations, demonstrating conflict resolution skills and creating pathways for customers to share challenges. By providing the team with resources, setting clear goals, facilitating meetings, and collaborating with team members one-on-one and in group settings, I enhance department key performance indicators (KPIs), metrics, and results.

Dallas, Texas, United States

I generated 142% of my sales goal, converting more than 1,300 customers annually by conducting informal, over-the-phone presentations to garner client trust. I also achieved 100% adherence to company and federal prescription medication and contact regulations guidelines. As a result, I was trusted to train 25% of new employees on solving account issues and building customer relationships. I increased prescription revenue, boosted order quantities, and built customer relationships in specialty mail-order pharmacies. In addition, I lowered customer costs and eased approval processes to obtain the medication by educating customers on insurance and program benefits.I demonstrated exceptional written and verbal communication strengths in supporting administrative projects, controlling timelines, deliverables, and technical support.