Gary Russ, Pmp, Mba Email & Phone Number

Wilmington, NC

Responsible for projects related to deployment of infrastructure and systems supporting Next Generation 9-1-1 (NG 9-1-1) services across the U.S.

Remote USA

Led customer and internal deployments of enterprise Cyber Security tools to support Security Operations Center (SOC) functions within a managed services environment. Created security-related policies, processes and procedures for compliance with the Centers for Medicare and Medicaid Services (CMS) Acceptable Risk Standards (ARS), in support of the.

Remote - USA (Wilmington NC)

Implemented enterprise-level, Windows-based applications for call center recording, quality monitoring, business analytics and work force optimization (WFO).Successfully executed $1M+ projects, concurrent with 3-4 smaller scale contracts at a time, primarily for financial services, banking and insurance clients.Built and ran a specialized, highly effective.

Greater New York City Area

Financial Services Company, CRM and CollectionsIT Project LeadOversaw all IT- and Telecom-related activities for Call Center build-out / expansion in US, Canada, Latin America, Caribbean and Far East.Chaired team charged with developing, recommending and implementing uniform project management methodology throughout the IT organization to improve.

Master Of Business Administration (M.B.A.), Corporate Finance

Activities and Societies: Delta Mu Delta - Business School Honor Society

Bachelor’S Degree, Physics

Activities and Societies: Term abroad in Germany; Independent study/research project in laser technology; Army ROTC at Siena College.