Gary Russ, Pmp, Mba Email & Phone Number

Wilmington, Nc

Responsible for projects related to deployment of infrastructure and systems supporting Next Generation 9-1-1 (NG 9-1-1) services across the U.S.

Remote Usa

Led customer and internal deployments of enterprise Cyber Security tools to support Security Operations Center (SOC) functions within a managed services environment. Created security-related policies, processes and procedures for compliance with the Centers for Medicare and Medicaid Services (CMS) Acceptable Risk Standards (ARS), in support of the company's first engagement in the CMS environment with a major healthcare services client.

Remote - Usa (Wilmington Nc)

Implemented enterprise-level, Windows-based applications for call center recording, quality monitoring, business analytics and work force optimization (WFO).Successfully executed $1M+ projects, concurrent with 3-4 smaller scale contracts at a time, primarily for financial services, banking and insurance clients.Built and ran a specialized, highly effective Move / Add / Change (MAC) team for 4 years. Developed processes critical to team’s success, achieving 200+ implementations per year with 1-4 Systems Engineers and 1 Senior Engineer.Drove $1M+ annual professional services revenue, maintaining high customer ratings that resulted in substantial recurring business.

Greater New York City Area

Financial Services Company, CRM and CollectionsIT Project LeadOversaw all IT- and Telecom-related activities for Call Center build-out / expansion in US, Canada, Latin America, Caribbean and Far East.Chaired team charged with developing, recommending and implementing uniform project management methodology throughout the IT organization to improve efficiency of planning and implementation as well as consistency in bid proposals for new business development.Privately-held Systems Integrator, Cisco Gold PartnerDirector/VP Operations, Telecom, Finance, HRInitiated company’s move into Cisco IP Telephony (among first in US), Active Voice unified messaging (subsequently acquired by Cisco), and local telecom resale. Initiated / managed channel partner / reseller relationships with Cisco, Bell Atlantic, AT&T, Cablevision, Websense, and others.Created company’s first-ever HR policy manual / handbook, providing employees with consistent set of workplace expectations and guidelines.Wrote business plan for web-based public-school student data application, which serves many school districts in New York and Pennsylvania.Large Regional Telecommunications ProviderManagement Roles in PBX Engineering, Marketing/Account Management, Corporate Business Planning.Created and managed Key Performance Indicators used in determining management incentive compensation.Led development and roll-out of front end GUI service order entry application as overlay to legacy mainframe systems.

Master Of Business Administration (M.B.A.), Corporate Finance

Activities and Societies: Delta Mu Delta - Business School Honor Society

Bachelor’S Degree, Physics

Activities and Societies: Term abroad in Germany; Independent study/research project in laser technology; Army ROTC at Siena College.