• Installing and supporting hardware and software; including desktops, servers and printers• Monitoring system upgrades, patches, service packs, hot fixes, zero days, and new configurations• Managing employee access, including security roles and permissions• Determine and alleviate hardware, and software network related issues• Support various operating systems and server technologies• Fiscal project/upgrade budgeting• Upload, configure and manage antivirus detection solutions and email applications• Participate in rotating on-call shifts in the event a network related emergency arose• Create manuals and documentation for use in new employee training classes• Create and maintain thorough change control documentation for departmental reference and accountability• Maintain VPN solution to deliver secure virtual network access to end users• Integrate and coordinate new security procedures and measures to protect business integrity

Installed, Configured, and Maintained Windows Server Environments for a dozen small and mid-sized auto dealershipsSupervised the daily operations and responsibilities of the Help Desk and Desk side support department, as well as Social Media and Web Based Inventory departments Provided 2nd level hardware, software, network support and client-side issues for over 1000 on/off-site employees using various models of desktops, laptops and docking stationsInstalled, supported and maintained routers, hubs, switches, KVMs, and local/network printersServer Configuration and support includes: Windows Server 2003, 2000, Small Business Server 2003, Exchange 2003Configure and support SonicWall and Watchguard Firebox firewall devicesConfigure and support Terminal Servers and Thin Clients running Windows CEPerform monthly server and infrastructure maintenance for client sites via VPN and RDP connections Monitored end user use of new software modules upon completion of trainingUpdated and enforced company IT policies ensuring accountabilityUpdated and maintained company hardware inventory Build custom PCs including all hardware and software, for client replacementsPinpoint and remove Virus and Malware infected files by utilizing Hijack This and manually tweaking System32 folder files and Registry keysConfigure and Support BlackBerry Handhelds using BES and OWASoftware used or supported on a regular basis include: all versions of Windows OS, Reynolds & Reynolds, Email Client Servers, Symantec Backup Exec, SAV & SEP, Bart PE 3.1, Norton Ghost, MS Office 00 03 & 07, QuickBooks 06-08, MS CRM …