• Partnered with global security researchers through the HackerOne platform to identify vulnerabilities and improve web security for Amazon's services.• Conducted vulnerability assessments using BurpSuite to test for issues such as SQL Injection, Cross-Site Scripting (XSS), and other web-based threats.• Collaborated with internal teams to review, confirm, and resolve web vulnerabilities, ensuring the security of sensitive customer data.• Developed and enhanced procedures for bug bounty programs and manual security operations.• Implemented security patches and managed secure deployment of systems, minimizing potential vulnerabilities.• Provided user support covering software, hardware, LAN/WAN, and network security.• Installed operating systems, deployed devices, and ensured secure setup for enterprise systems.• Categorized quantitative trouble calls and used trends as a baseline for user training.• Set up contract work with external vendors and internal departments.• Reviewed, processed, and prioritized tickets.

• Processed tickets and service requests using ServiceNow.• Provided support for local area networks (LAN) and wide area networks (WAN).• Maintained detailed and up-to-date licenses and hardware/software inventory.• Deployed and performed break/fix services for laptops and desktops (Windows and Macs).• Deployed and supported iPhone devices.• Utilized Active Directory for password resets.• Performed troubleshooting for software and hardware issues, diagnosing problems, recommending, and implementing solutions.• Conducted hardware and software installations and upgrades.• Provided user support and training.• Managed IT department documentation.• Supported audio and video needs during conference meetings

• Maintain detailed and up-to-date licenses and hardware software inventory.• Laptop and desktop deployment and break/fix (Windows and Macs). • Printer Fax Deployments and break/fix.• IT equipment and supplies procurement.• Hardware and software install and upgrades.• User support and training.• Manage IT department documentation.• Process tickets and service requests using Spiceworks.• Perform preventive maintenance.• Local area network (LAN) / Wide area network (WAN) Support.• Active Directory support.• Android / iPhone wireless devices deployment and support.• VOIP support.• VPN account setup and support.• Interact with internal and external team globally.

● Process tickets and service requests using Kace.● Process tickets and service requests using Services Manager.● Install software on Apple Devices.● Perform data migrations, install hardware, software, and provide training to users on Windows 7 and Windows 10 machines.● Perform troubleshooting of software and hardware issues. Diagnose problems, recommend and implement solutions on Mac, Linux and Windows.● Involved in workstation rollout and upgrade from Windows 7 to Windows 10.● Provide support for Microsoft Office 2010, 2013, 2016 and 365 suites.● Utilize Active Directory to set up user accounts/permissions, reset passwords, and administer group policies via DRA and RAC access.● Support of Audio and Video on conference meeting, lectures and Medical Exams.

on Site for GE Capital● Process tickets and service requests using cloud-based Service-Now software and provide desktop support for 600+ users● Perform data migrations, install hardware, software, and provide training to users on Windows 7 and Windows 10 machines● Involved in workstation rollout and upgrade from Windows 7 to Windows 10● Provide support for Microsoft Office 2010 and Office 365 suites● Utilize Active Directory to set up user accounts/permissions, reset passwords, and administer group policies via DRA and RAC access● Perform troubleshooting of software and hardware issues. Diagnose problems, recommend and implement solutions● Set up and configure Bloomberg Terminals and register/activate new users to the network● Conduct need assessments for site evaluation and quality assurance purposes● Recover data by bypassing McAfee encryption software● Recover hardware assets from client employees and contractors