Gary Santos De Leon Email & Phone Number

Vallejo, Ca, Us

San Jose, California, United States

Greet, assist, and direct fans. Resolve any and all ticket issues that arrive as well as answering any questions customers have

Berkeley, California, United States

Collaborated with various departments such as sales, marketing, fan experience, event management, and ticket operations to provide excellent costumer service and ensure a coordinated game day experience.Engaged with over 5,000 fans per game, providing exceptional customer service and address any concerns or needs, resulting in a 95% satisfaction rate amount attendees.Collaborated effectively as a team player with a can do service focus and displayed professionalism and maturity when interacting with staff and fans.Merchandise of premium clubs by personalizing each suite to its corespondent host.

Napa, California, United States

Deliver exceptional customer experiences: Achieved a customer satisfaction rate of 95% by engaging with customers on the sales floor and providing personalized service and product knowledge to assist them in finding the perfect athletic apparel and gear for their sports and fitness needs.Educate and inspire: Acted as a brand ambassador, sharing a passion for sports and healthy living by providing relevant information, demonstrating product features and benefits, and offering expert advice to customers, resulting in a 20% increase in product knowledge among customers.Create a welcoming environment: Fostered a positive and inclusive atmosphere within the store, resulting in a 30% increase in customer retention and cultivating long-term relationships to drive customer loyalty.Contribute to community initiatives: Collaborated within my team to organize and participate in community events, workshops, and fitness classes, leading to a 25% increase in brand visibility and strengthening the brand’s presence in the sports management sector.Stay up-to-date with industry trends: Continuously expanded knowledge of fitness and wellness by staying informed about the latest trends, products, and innovations in the industry. Shared learnings with customers and colleagues, resulting in a 15% increase in customer satisfaction and maintaining a competitive edge.

Bachelor Of Science - Bs, Kinesiology And Exercise Science

Associate Of Arts And Sciences - Aas, Pre-Health Science