Support Executive
Functioned inside a Tier 2 remote support group for a financial software company with a global community as well as deskside support for 90+ users onsite. The scope of my support was international, including national user base of virtual workers.Win10 (Dell) and Mohave (Mac) shop with the normal and extraordinary responsibilities. Asset management, procurement (including phones, tablets, etc), break-fix, disposal, etc. Most support was remote (TeamViewer, Skype, Teams) Reporting handled thru ServiceNow.Managed the conversion of a new acquisition (Malauzai Software, Austin) from onsite to remote support. Some of the apps administrated are as follows…Service NowActive Directory JamfJumpCloudDuo (MFA)LastPassSlackJira - AtlassianJenkinsIn house servers, access security management (pre-production and production)MS Office 0-365 CRMAltiris SEPSEEBitlocker