Gary Schock Email & Phone Number

Wauconda, Illinois, United States

- Provided oversight for the Shipping Department budget and ensured that activities were completed within all budget constraints by accurately monitoring and ordering all supplies/inventory and accounting for shipping costs. - Directed, guided, and organized the activities of five team members in the Shipping/Distribution Operations Department, optimizing their career growth and improving retention rates. - Redesigned warehouse according to customer needs, optimizing efficiency and increasing cost savings/sales. - Collaborated with Operations Manager, other key managers, and Customer Service to resolve any issues with shipping related activities to the satisfaction of the customer, resulting in higher customer retention. - Used CRM to manage customer forecasted orders being processed in other departments and Fishbowl to manage inventory, orders, and warehouse manufacturing product and processes. - Directed flow of packages from preparation to shipment using Fed Ex, UPS, DHL, USPS, and other vendors as selected; negotiated competitive rates with vendors to obtain maximum cost savings long term.

Hoffman Estates, Illinois, United States

- Provided overall support to the North American Operational Department (Domestic Freight Operations, 3PL/Brokerage) by effectively monitoring both freight activity and communications, including informing clients, vendors, and suppliers within the Rhythm/TMS system of shipment activity in International/Customs Dept’s. - Identified urgency level of freight movement; escalating and producing successful alternatives as needed and then providing thorough and accurate follow-up information to customers regarding shipments/deliveries. - Coordinated the release of goods from the carrier, customs, or other governmental agency examinations that were required; arranged, tracked, and traced delivery of those goods to ensure prompt delivery.

Elgin, Illinois, United States

- Developed relationships with carriers to support and maintain carrier development opportunities and projects. - Established and maintained current client relationship and built future client relationships based on customer trends, forecast analysis, and top-notch customer service. - Negotiated transportation rates with carriers and customers, consistently exceeding department goals. - Communicated sales and accounts performance to management and Sales Team members - Demonstrated effective teamwork and flexibility by assisting in other areas as needed, such as billing/collection, dispatch, supervision, and any other transportation issue as necessary etc.

Lake Zurich, Il

- Managed day to day customer orders and the selection of appropriate carriers for freight delivery, consistently achieving department goals and maintaining high customer satisfaction rates. - Researched and determined the best mode of delivery based on freight class cost and associated dimensions for LTL shipping, providing quotes and successfully negotiating with customers. - Assisted customers and sales representatives to effectively resolve freight issues such as freight damage or loss, providing tracking/tracing as needed. - Maintained and reported carrier performance metrics as needed by the company to ensure that the highest standards were always being met.

Wood Dale, Illinois, United States

- Organized and led resources to ensure effective use of operational services and ensure timely and profitable completion of work by all team members by providing work direction, resolving problems, preparing schedules, and setting deadlines to ensure timely and profitable completion of work by all team members. - Routed movement of incoming and outgoing freight within and outside of the company network (including cross border movement between US and Canada), to ensure most efficient, economical and timely transport. - Managed the Southbound and Northbound scheduling of trucks (to Orlando, JFK, and MIA), and monitoring all local truck activity to include Regional account specific requirements. - Called carriers daily to successfully procure available equipment, negotiate rates, and perform business reviews on the services provided. - Managed the network capacity and resources for each HUB location, maximizing profitability and minimizing service failures

- Ran all facets of a transportation brokerage company from sales to operations in the movement of freight to include billing, claims, vendor selection and negotiation of rates, and the monitoring of all activities for TSA compliance. - Generated new customer business and sales through leads, contacts, and transportation associations (such as the Traffic Club of Chicago and International Air Cargo Association of Chicago). - Communicated with internal and external customers to ensure that all customer requirements are met in the most efficient and cost-effective manner, which resulted in long term success and customer retention.