I took time off for a career break.

Managed the delivery of global Infrastructure integration & security projects for Group IT Infrastructure and Infrastructure & Security Programme as part of a post-merger architectural integration. Requirements were captured with support of the Product Owners and delivery of the projects then planned and managed to completion. Projects included a new Identity & Access Management (IAM) solution for the YNAP eCommerce platform, Gemalto Hardware Security Module (HSM) cryptographic services for PCI Compliance, Centralised Data Warehouse infrastructure merges / upgrades and new global Office and Warehouse IT infrastructure buildouts.Key Responsibilities:• Responsible for financial tracking, reporting and variance analysis against budgets up to €37m• Responsible for delivery of project workstreams and planning and coordinating of eight internal technical teams, five 3rd party vendors and two consultancies needed to deliver the work across UK, Italy, US & APAC• Performed risk assessments and issue identification, seeing these through to resolution within agreed timescales• Managed the change management process and associated impacts on timelines, costs, and dependencies• Produced stakeholder management updates in both written and verbal updates to C-level executives through respective Steering and Strategic Groups• Chaired project status meetings, kick-off meetings, requirement gathering workshops and technical review meetings • Developed working relationships with Information Security and Compliance teams to ensure appropriate controls in place on risk assessed basis and were consistent with Information Security Policies• Managed supplier relationships, assuring supplier contractual commitments were met and they were delivering value for money service• Produced Concept papers, Business Cases and documentation in line with Stage Gate governance and ensured project documentation and deliverables were maintained in accordance with Central PMO

Set up the PMO to support three Programmes (Infrastructure & Security, Finance & Accounting and Product & Inventory Programmes) of the six Strategic Technology Transformation Programmes that were grouped to ensure the architectural integration and alignment of the YOOX and NET-A-PORTER organisations post-merger / acquisition with the objective of delivering a global strategic omnichannel solution across AWS and On-Premise platforms.Key Responsibilities:• Coordinated and tracked resource requirements and associated costs ensuring appropriate availability to complete deliverables including on-boarding and off-boarding processes• Conducted weekly planning update sessions with Project Managers and Programme Leads from each of the programmes to feed milestone updates up to the End2End Strategic Technology Programme plan• Supported Project Managers with maintenance of RAID log status updates and escalations up to programme level RAID. Chaired RAID reviews with emphasis on dependency management• Collated workstream status updates to produce various financial, resource and planning status reports and Working/Steering packs for various reporting levels up to C-level executives• Facilitated Working and Steering Group meetings, planning meetings and workshops capturing decisions and managing actions to closeAchievement: Implemented and managed new processes required for the merging of status updates from all projects considered as BAU projects under the I&S Stability, Performance & Scalability (SPS) workstream to produce a consolidated view of the planning and alignment of IT resources and business teams required to support key sale periods.

As deputy to the PCI Programme Lead, provided a key support role in managing the delivery of the £14m PCI DSS Compliance Programme across the Sainsbury’s WebSphere Commerce online platform and local stores. This included managing tasks for The Logic Group, seven internal workstreams and Tata CS, Infosys and Cognizant development teams and ensuring adherence to governance framework. In addition, supported the Online Fraud Screening and Watford Datacentre Decommission projects.Key Responsibilities:• Owner of programme financial management:- Processing work orders, approvals, raising requisitions and receipting- Managing supplier and resource forecasts, reporting actuals each period through invoices, timesheets and transfers- Submitting period end accruals and transfers to Finance - Producing Investment Board proposals and CRs for multi-year financial budgets- Ensuring financial forecasts aligned with planned activities within programme plan- Presented financial updates to Working and Steering Groups• Owner of the Change Control Group (CCG) and change process. Chaired meetings, processed CR’s and impact assessments. Managed submissions and approvals through the Steering Group and Portfolio PMO• Managed the programme plan, updating CR impacts and tracking key deliverables and milestones• Tracked and maintained the RAID (Risks, Assumptions, Issues and Dependencies)• Managed the Watch List (deliverables and open issues critical to delivery) chairing weekly meetings and collating status updates• Consolidated and quality assured weekly status updates from suppliers and workstreams, producing weekly and monthly status and dashboard reports for Senior Leadership Team and Portfolio PMO • Coordinated all Programme, Steering & Working Group meetings across London, Coventry & Manchester, preparing meeting packs, taking minutes and following up actions to close• Audited key documents and deliverables and ensured approval through the Gate Sign-off meetings

Sourcing and importing/exporting cycling components and accessories for a family cycle business in South Africa.

Continued as PMO Manager on an interim basis until suitable replacement was hired and was directly involved in the design, collection and reporting of management information and metrics across the portfolio of programmes, projects and enhancements whilst ensuring continuous improvement of PMO processes of the new team. The portfolio was in excess of 80 active projects across 12 Programmes.Key Responsibilities:• Tracked Portfolio Delivery Objectives, reporting on actual versus planned costs, timescales and quality• Monitored spending against budgets and refined Project Manager workbooks for financial reporting• Supported IT Business Partners with project pipeline planning and cost management ahead of go-live approval• Collated and reviewed Project Manager Status Updates to produce weekly Programme Status Reports and monthly IT Portfolio Summary Reports for CIO’s update to Executive Committee• Chaired weekly Programme Review meetings and Key Projects Portfolio meetings with programme and Project Managers, tracking project progress and milestones against baseline plans, Finances, RAIDs and Changes• Chaired Project Compliance meetings and Gate Sign-off meetings, performing Quality Assurance role for the mandatory project deliverables• Produced KPI and IT Technology dashboards, Agile iStream metrics and Enhancement dashboards• Assisted with development of a new resource planning model to identify resource bottleneck periods for more effective planning of new projects within the IT roadmap• Provided induction training to new Programme and Project Managers on the IT Operating Model, Project Governance, Dovico project time tracking system and HP Project Portfolio Management PPM tool• Continuous improvement of the processes, templates, tools and guidelines used to support the IT Operating Model Delivery Approach and associated RACI matrix• Managed 2 PMO Reporting Analysts, 2 IT Finance Analysts and 2 PMO Tools Administrators

Successfully managed the transition of the IT PMO Portfolio team from an outsourced IT Consultancy to an internal Ladbrokes permanent staff team within 4 weeks thus reducing resource costs by 50%. The new PMO team was set up with existing processes refined, standards and governance structures aligned and prioritised with the organisational structure changes and IT business roadmap.Key Responsibilities:• Managed the outgoing team and permanent team (10 resources), ensuring the successful knowledge transfer between them to continue BAU functions on the exit of the outsourced team • Obtained an understanding of the complete set of duties and tasks performed by the team and evaluated workloads to produce a scope document of responsibilities and procedural documentation, used to establish resourcing requirements for the new team• Consulted with the CIO, IT Business Partners and other senior stakeholders through IT workshops and one to one sessions to obtain an understanding of their reporting needs and requirements

Assisted the Portfolio Manager to implement the Investment Management (IM) project methodology and provided PMO and Finance support to two Business Change programmes working alongside 3rd Party vendor project managers and business analysts from IBM and Kainos. The programmes focussed on re-engineering internal business processes and updating the technology that supported those processes.Key Responsibilities:• Responsible for IT department procurement, invoice processing, queries and receipting in Proactis• Monitored programme spending against CAPEX/OPEX budgets and submitted forecasts and tracked actuals• Liaised with Finance department to validate the G/L; cost controllers and wider business to confirm nominal codes and cost centres and costs being charged/allocated or re-charged to the departments, projects and programmes• Produced monthly cost allocation sheets to Finance for IT hardware & software services purchased• Compiled information for auditors as part of year end audit processes• Responsible for on-boarding/off-boarding resources including accounts and access requests, contract management, IT timesheet management and was sole point of contact for all recruiter billing and queries. • Responsible for ensuring plans were consistent and aligned to key milestones, supporting 5 workstream leads and 2 external vendor leads to ensure deliverables were on track against baseline dates• Facilitated weekly workstream meetings, project board meetings, Steering committee meetings, RAID review meetings including requirements workshops and training events• Assisted programme managers with development of papers including distribution and communications to stakeholders• Produced minutes/decisions and actions from meetings and maintained relevant actions log• Administered the SharePoint project sites & MS Project Portfolio Server and maintained a Project Library for all the IT department, project and programme documentation

Administered the NSPCC’s telecom estate and provided an administrative role within the IT department.Key Responsibilities:• Maintained the voice and circuit estate inventory of switches, lines and numbers to reconciled associated billing • Administered the Society’s voice line estate including ADSL, ISDN2e, ISDN30e & PSTN lines and managed the telecom carriers and delivery teams for all IMAC requests• Undertook headcount tracking, recruitment and expenses analysis for MI reporting purposes

Short term contract configuring and rolling out new desktop computers, printers, switches and patching network cables.

Managed the IT operations for the JCI South African Head Office and Uitenhage regions. This included leading small projects and work packages and coordinating the requirements for any business programs and infrastructure launched into the business.

IT Field Technician servicing all the clients' IT requirements, services, repairs and issues within the Western Cape region.

Technical Support role to the IT Coordinator supporting all manufacturing production lines, IT equipment and software and business IT requirements.

IT field support provided to the businesses clients within the Eastern Cape region.

Daily inputting and posting of invoices to relevant budget / department accounts and resolving queries to and from internal departments and freelance employees regarding payments of all currencies.

Responsible for the statement reconciliations of the University main account and Residents account, daily inputting and posting of invoices to relevant budget / department account and daily banking and transfers of US, Euro and Sterling amounts.