Supply Chain / Customer Service Manager
Responsible for all Purchasing, Receiving, Scheduling and Shipping Departments. Interacted directly with customers, pertaining to purchase order receipt, delivery date acknowledgments and other Customer Service requirements. • Directed Supply Chain of 4 team members• Improved on time delivery from 56% to 99% • Supply chain team reduced costs $50,000 for three years• Improved inventory accuracy from 70% to 99%• Condensed Days of Inventory from 149 to 65 days• Core team member for new ERP system (EPICOR)• Reviewed and adjusted projected yearly revenue• Directly interacted with customers on daily basis