Gary Serbousek Email & Phone Number

Denver, CO

• Responsible for defining product requirements for the Wheel Pros Dealer facing products. This included a dealer facing Ecommerce portal (DealerLine) and an application used to download product feeds (Product Data.
• Defined and implemented a new Dealer onboarding application using Lighting Components and Salesforce.
• Gathered requirements, worked with UX team to define a new version of the Wheel Pros dealer portal. Documented user stories, build detailed user requirements, defined roadmap.
• Managed and prioritized backlog of user stories in Jira, planned and organized 2 week Agile springs using scrum methodology.
• Met with all stakeholders to gain requirement and give periodic progress reports including C level management, sales reps, accounting divisions, and dealer network.

Lafayette, Colorado, United States

• In charge of defining new product requirements and product roadmap for the Mize warranty module. Mize provides a full suite of SasS base products that encompass the full service lifecycle of a product including.
• Defined requirements for several global companies. This included definition of data exchange to back end ERP system including SAP, QAD, and Microsoft AX.
• Introduced new extended warranty product for the auto industry
• Create 3 year roadmap for new warranty features.
• Presented at 3 user conferences (Warranty Chain Management, Extended Warranty and Service Contract Innovations, and Automotive Warranty Management USA).

Lafayette, Colorado

After 9 years of creating and building Home One Warranty I'm excited to say that I have sold the company to allow it to continue to grow and expand. I continue working with the organization as a consultant to insure the continued growth and prosperity.

Built agile, flexible organization capable of responding to customer demand. Devised strategic product roadmap for Home One Warranty, a cloud based hosted solution optimized for business success by minimizing upfront and long term costs. Provided Quick ROI and provided competitive advantage with better policy renewal, better claim tracking, and providing.

Worked with management, sales, customers, and a team of 100+ engineers to provide short and long term strategy, provide product focus, road map, design of new product, enhance existing product. Managed 4 Sales Engineers each that collaborate with and provided hands-on support for sales. Gathered customer requirements, provide gap identification, proposal.

Collaborated with Oracle DBAs to address application tuning issues for clients, presenting packaged database and J2EE wait-based tuning solution. Involved in landing first J2EE tuning customer generating revue in excess of $100,000. Provided customer ROI by helping rewrite SQL queries and Java code.

Broomfield, Colorado, United States

As field Application Engineero Supported open source projects for General Motors and other large organizationso Update Open Source products in the OpenLogic line, and provide integration of the components, provided video tutorials.As Java Developero Helped develop next generation OpenLogic delivery platform using Geronimo J2EE server, Active MQ for message.

• Primarily responsible for delivering demos and also wrote many prototypes using the Aligo tool set for building mobile applications that synchronized data a server. The product line is described below
• Omni Studio – IDE used to produce mobile applications. During my tenure at Aligo have become very proficient in writing server based J2EE code, J2ME code for phones/PDA’s, and C# code for Pocket PC devices.
• WorkTrack – Subscription based field force automation product used to track individuals in the field via GPS on their phone device. Workers were able to receive dispatch data via the phone then track time on job.

Evaluated customer warranty processes, scoped services, responded to RFIs/RFPs, and delivered tailored presentations to key stakeholders while concurrently improving overall team success by mentoring new hires. Provided substantial support to close $3M in sales in one year.