 Leads and represents the Dept. of Student Affairs and Services in day-to-day operations of department, ensuring consistency of practice and maintenance of optimum service levels. Engages in all operations that lead to student enrollment. Plans and participates in college wide recruitment activities, marketing and community awareness. Provides Leadership, analysis and advice in relation to policies and procedures regarding students and services for students, including risk management. Addresses complaints and conducts investigations as required to resolve issues. Leads and/or participates in divisional or College-wide initiatives and committees as assigned by the VP, Educational Services, Education Council and/or Senior Management. Represents the College and College interests before government agencies, other institution, and various organizations and groups.Website: http://www.mounteag.com/

 Inspect and complete customer inventory for painting process Monitor and track paperwork to meet company specifications for job completion Cross functional communication with painting, shipping and administration office to meet customer deadlines Adherence to quality control, and meet company weekly PPM goals.

Transfer and/or reversal of funds within accounts, and/or between accounts, to resolve posting issues in accordance to banking and federal regulations, and company policies> Resolve complaints, and respond to customer queries on issues regarding their mortgage loans, escrow accounts, and missing and/or misapplied payments > Adherence to banking procedures and policies based on federal and state regulations> Research and analyze data for account receivable payments, and provide insurance and residential property tax updates for customer > Troubleshoot year end federal tax statements, standard and Heloc loans, closing issues as well as draws and check disbursements, interface with cross-functional departments for assistance> Troubleshoot issues regarding credit reporting, payment statements and fraud prevention > Monitor and resolve customer requests regarding loan issues that are pending> Software utilization: ASA 400, LAMP, ASIS, LAFA, ILA, I-Portal, Microsoft Office, Outlook, I Portal, Imageview, Wolf, Crew, BOSS, Empower, HOD, VERID, AVS

Resolve complaints, and respond to customer queries on issues regarding their insurance benefits and claims with adherence to time management> Research benefit packages for applicable content for customer queries> Troubleshoot claim issues> Software utilization: Intelligent Desktop, Unet, for research and documentation, Office, Outlook, etc

Provide directional and instructional information for a team of seven - Pinion Lathe Line for Commercial, Passenger and Military Vehicles; employees, and worked closely with materials scheduler for on time deliverables> Scheduler for daily manpower placement to meet scheduling requirements; average output 130%> Maintained standardized production charting to monitor equipment tolerance levels > Troubleshoot equipment problems and work with maintenance to ensure a smooth transition back to normal operations, and work towards minimizing downtime> Processed and submitted scrap reports to upper management> Performed cutting operations on raw steel castings to specification and monitored and adjusted equipments to keep within acceptable tolerance levels> Logistics part tracking for customer and inter-departmental traceability; utilized stamping equipment for parts and operator identification, bar-code sub-components crates for in house tracking> Assigned weekly equipment cleaning schedules to the team to meet Total Preventative Maintenance initiatives> Work within the OSHA and 9001 certification guidelines for health and safety