• Overseeing daily operations with meticulous attention to detail, while managing service delivery and complex issues• Supervising, coaching, training, motivating and mentoring new hires• Establishing, implementing and overseeing effective systems, strategies, processes and controls• Delivering a high standard of customer and technical support including conducting business reviews• Customer service and liaison, building strong working relationships and effective communication… Show more • Overseeing daily operations with meticulous attention to detail, while managing service delivery and complex issues• Supervising, coaching, training, motivating and mentoring new hires• Establishing, implementing and overseeing effective systems, strategies, processes and controls• Delivering a high standard of customer and technical support including conducting business reviews• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries• Developing customer education programs• Customer information management, maintaining meticulous records• Reading and interpreting technical documentation, analyzing data and providing feedback• Forecasting and tracking metrics to improve business performance• Producing various reports, presentations, analyses, correspondence and other documentation • Performing as a strong member of a cohesive team with strict adherence to statutory regulations, service level agreements, quality standards, governance processes and compliance requirements Show less

• Leading and developing engineers and managers, focusing on skills development, succession planning and innovative hiring• Implementing IT solutions, specializing in server, network and desktop deployments to ensure seamless and efficient operations• Managing daily operations and customer relationships for EMEA, ensuring effective solutions and proactive requirement gathering• Developing scalable support models and operational efficiencies including creating dedicated teams and… Show more • Leading and developing engineers and managers, focusing on skills development, succession planning and innovative hiring• Implementing IT solutions, specializing in server, network and desktop deployments to ensure seamless and efficient operations• Managing daily operations and customer relationships for EMEA, ensuring effective solutions and proactive requirement gathering• Developing scalable support models and operational efficiencies including creating dedicated teams and streamlining processes• Monitoring service trends and vendor performance, addressing root causes of issues and benchmarking against other providers• Participating in global strategy and R&D, recommending new products and driving research • Negotiating agreements and driving sales pipeline, partnering with business development to identify opportunities within the existing customer base Show less

• Infrastructure Design: Develop and implement robust infrastructure solutions tailored to client needs.• Security Implementation: Design and deploy security measures to protect client systems and data.• Performance Optimization: Analyze and optimize system performance to ensure efficient operation.• Vendor Management: Manage relationships with technology vendors and service providers.• Documentation and Training: Create detailed documentation and provide training for clients… Show more • Infrastructure Design: Develop and implement robust infrastructure solutions tailored to client needs.• Security Implementation: Design and deploy security measures to protect client systems and data.• Performance Optimization: Analyze and optimize system performance to ensure efficient operation.• Vendor Management: Manage relationships with technology vendors and service providers.• Documentation and Training: Create detailed documentation and provide training for clients and internal teams. Show less

• Manage client technology projects: Oversee and deliver technology solutions for clients.• Technical support: Provide expert technical support and troubleshooting.• Client relationship management: Maintain strong relationships with clients, ensuring satisfaction and retention.• Team leadership: Lead and mentor a team of technical professionals.• Innovation and improvement: Identify and implement new technologies and processes to improve client services.

• Manage projects: Deliver technology solutions for clients.• Technical support: Provide expert technical support and troubleshooting.• Client management: Maintain strong relationships with clients, ensuring satisfaction and retention.• Innovation and improvement: Identify and implement new technologies and processes to improve client services.

• Providing IT solutions to 120 clients, mainly small to medium enterprises and hedge funds• Specializing in firewall technologies, including various firewall models• Managing and providing comprehensive desktop and server support services• Supporting mobile devices and installing several mobile device servers for clients• Working with server technologies from multiple well-known manufacturers, including HP and Dell

• Administered various Firewall and Security devices across multiple platforms.• Performed content filtering and bandwidth utilization monitoring.• Conducted log analysis and reported network traffic anomalies.• Applied updates to security devices, including IOS upgrades.• Provided 2nd and 3rd line support for the organization and clients.• Coordinated with external vendors, clients, and support personnel.• Managed hardware/software purchasing and planned for future… Show more • Administered various Firewall and Security devices across multiple platforms.• Performed content filtering and bandwidth utilization monitoring.• Conducted log analysis and reported network traffic anomalies.• Applied updates to security devices, including IOS upgrades.• Provided 2nd and 3rd line support for the organization and clients.• Coordinated with external vendors, clients, and support personnel.• Managed hardware/software purchasing and planned for future network expansions.• Developed alternative technical solutions under budget constraints.• Documented processes, procedures, and diagrams using Microsoft Office tools.• Produced incident reports and managed change control slots. Show less

Performing all or some of the following duties in all roles with varying levels of responsibility:• Monitoring the LAN and WAN environments for one of the largest clients in the country, Old Mutual• Troubleshooting and escalating any problem sites• Providing network security support for a large client with 15 000 users, as well as CSCS SA• Providing support for desktops, servers and peripheral devices