Gary Shick Email & Phone Number

49 Welles Street, Glastonbury, Ct

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Middletown, Ct

Life & Health Insurance Broker at Innovative Partners of Middletown.Individual and Group Medical, Dental, Vision, Disability, and other Voluntary Benefits. Licensed with companies such as Colonial Life, Aetna, Anthem, Genworth, Connecticare, ING, Etc.

•Point of contact to provide network, hardware, and software support for over 50 CRT sites.•Prioritized client requests and developed an evolving daily plan to effectively resolve support tickets. •Helped coordinate and execute company wide application upgrades, hardware roll-out and deployments, as well as meetings and events. •Used exceptional customer service skills both over the phone and in person to assist low level computer users with a wide range of IT problems. •Duties involved troubleshooting an average of over 20 tickets per day remotely and on site. •Developed proficiency in various client/server system applications as well computer hardware.

•Designed, developed, and implemented a new .Net testing framework from the ground up called TravTest that streamlined the entire processes testing teams used for creating, maintaining, and executing test cases. •Site administrator for Mercury Quality Center. Using VBScript, assisted testers and project leads with any and all questions or problems they experienced using Mercury Quality Center. Processed 15 to 30 requests per day. •Served as Lead Test Administrator for several business critical projects, utilizing test scripts and use cases developed by the project administrators. •Created and debugged WinRunner test scripts in the C programming language.•Proficient in Crystal Reports and used various reporting tools to deliver present data and statuses. •Made several presentations and hosted events for all levels, from interns to Senior Management. •Worked and vigorously trained under the Iterative, Agile, and Waterfall project methodologies. •Worked as a middleman to help assist testers, developers, and application teams with communicating with each other on upcoming changes to the system and potential problem areas.

•Designed, developed and managed an internal business resource communications portal for several internal business customers, using Microsoft SharePoint. Provided my team with a central location for all project related business saving time.•Utilizing Software Development Lifecycle Methodologies (SDLM) – was able to designed, developed, test and implement an inventory control system for Aetna’s Legal Documentation Archival system, using Microsoft Access. •Worked as part of a core team that provided a developed and detailed analysis that demonstrated Aetna’s Value and Strategy as an industry leader as a Global Healthcare Insurance Carrier - Presented to Sr. Management.