Gary Shlyonsky Email & Phone Number

New York, Ny, Us

New York

Nyc

· Clearly define business outcomes and orchestrate a comprehensive success plan inclusive of customer objectives, stakeholders, milestones, risks and metrics needed to achieve them.· Demonstrate and educate new customers on how to use our enterprise platforms, content, and technologies in a manner that is tailored to their specific use-case.· Monitor usage data, health gauges and growth opportunities in order to create actionable insights and strategically pivot when necessary.· Prompt Refinitiv business development partners (Solution sales, proposition sales, solution consultant) when new business opportunities (upsell or cross-sell) are generated through adoption engagements.· Ensure customers derive maximum value from their investment in Refinitiv services and solutions, utilize all licenses and collaborate with other Refinitiv stakeholder teams to ensure retention and growth.· Build, maintain and leverage strong relationships with business decision makers and users within each account to influence adoption.

Nyc

• Demonstrate leadership skills within my account teams and my fellow TAMs with integrating Eikon and Elektron to my clients.• Designed and developed a fully automated Ad-hoc PDF capacity management report which has been adopted by many SCS clients and has filled a large gap within our capacity management reporting capabilities.• Act as lead technical adviser by providing solutions and strategies; to successfully integrating new products into customers environments.• Continuously partnering with Product Managers to find and propose solutions to my client’s business requirements.• Provide technical pre-sales assistance to account teams during sales proposals.• Personally manage high visibility client issues to ensure transparency and a timely resolution. • Manage Global Service Client Forums to provide pertinent client feedback and information on business critical programs, new business, new projects, and major service incidents.

Nyc

• Placed at an onsite engagement at one of our largest clients to provide service with daily operational issues, product upgrades, various projects and testing with all RMDS components across Linux and Solaris platforms.• Completed a multitude of quality assurance testing for RMDS 6; providing detailed statistics on application latency and performance, thus allowing the customer to make a solid decision with their migration path from legacy platforms.• Developed a charting package cable of displaying historic and realtime message rates separated by region and/or service vendor(s) which I embedded within one of our clients’ intranet.• Demonstrated strong technical skills for various Reuters products and provided optimal configurations to various clients.• Participated in determining root cause for a major RRCP issue that was uncovered with the latest versions of RMDS and current versions of Red Hat Linux.• Coordinated the installation, configuration, and a client demonstration for a pre-production and post-production release of Reuters Latency Monitor.• Assisted with Reuters Data Feed Direct client installations and testing.• Engaged in technical presentations at client sites about various products to assist Technical Account Managers with explaining new products or product upgrades in more detail.

• Support and maintain Tibco infrastructure (300 servers/1000 users) on Solaris 2.6/2.8 across multiple locations. Includes routing data to branches, monitoring data integrity and latency, providing 3rd level support for market data issues across server and desktop CiServer and Rendezvous applications.• Provide training and documentation on products and services which I am proficient in to support staff.• Assigned North American XDE product manager to package, test and rollout Reuters Kobra.• Work with vendors to resolve issues and provide a stable environment with various services such as Real Time Reuters Plus Data Feeds, Direct Exchange Feeds, Inter-Dealer Broker Feeds.• Implement and design Reuters services to suite JPMChase environment, which required planning and implementation with proxy, firewall, and network teams.• Design, test, and configure Reuters desktop products to meet JPMChase environment standards and policies.• Developed perl/shell scripts for Solaris & NT to provide automation of daily jobs and monitor system integrity.• Developed perl script that generates HTML reports on all Reuters desktop applications. For support purposes, script includes various information about desktop and application.• Developed GUI desktop tool that enables trading floor support team to troubleshoot Reuters products.

Nyc

• Supervised 5 systems analysts, assigned day-to-day duties to provide support and maintained all back-end applications dealing with corporate website, which included monitoring of all systems and consistently checking all servers and applications.• Administered 120 Webbrokers (IIS Servers), 50 Comtapi Servers (Interface to clearing firm), Wireless and SMS.• Developed batch, perl, and shell scripts to monitor processes and automate tasks.• Conducted a series of tests for future production releases in development environment.• Carried out upgrades and production requests for all systems.

• Day to day duties included client/server support and administration of NT, Novell, and Lotus Notes. • Maintained DNS, NIS, and Mail Aliases on Sun OS 5.6 platform.• Supported and configured proprietary Market Data applications using Exceed as well as Bloomberg, Money Line, and Tibco on Unix Servers and NT Workstation platforms for Treasury Bonds Trading Floor.• Upgraded and Evaluated client/server software and hardware upgrades.• Evaluated and determined software build standards for NT Workstations and Servers.