Gary Smith Email & Phone Number

Australian Capital Territory, Australia

Canberra, Australia

_____________________________________________________Lendlease is one of Australia's largest providers of retirement living, owning and operating 70 villages nationally, providing a range of services from property management to facilities upkeep and resident service.Village and Sales Manager: Sep 2015 – PresentAs the Village & Sales Manager my responsibilities ranged from dealing with all issues relating to residents, staff and creating a culture of continuous improvement to ensure that standards in the village are both maintained and improved.Responsibilities include:• Communication and interpersonal relations• Demonstrate empathy and effectively relate to residents from diverse backgrounds• Property sales • Asset management• Commitment to quality management • Sound knowledge and understanding of the retirement Industry.• Recruitment, training of all on-site staff• Managing, planning & adherence to village budgets and policy constraints• Establishing asset and plant maintenance routines• Maintaining village accreditation standards• Resident relations, oversight of resident committees• Establishment of all processes and procedures required within the village.

Canberra, Australia

Contract

Act/Snsw

My role focuses on monitoring the delivery of services on 11 main sites in the ACT / southern NSW and across 15 service lines - hospitality, ground, waste, cleaning, accommodation, POL, sports and recreation, stores, transport, fire, ranges, laundry, pest, environment and security.Oversee the delivery of all services on all sites, ensure compliance with the contract requirements and monitor performance against strict Key Performance Indicators (KPIs) that form the framework of the Defence online reporting system (CAPMAN).Supervise and provide leadership to leadership teams, who have overall responsibility for monitoring and directing the work of approximately 570 staff.Ensure that members of the management team receive support, professional development and training, and that all staff in operational areas are appropriately skilled and trained. Act as the first point of contact for the company for Defence contract managers, Defence personnel on site and in relation to managing employee and industrial relations.Monitor, adjust and provide management reports on the budget.Key achievements: Successfully stepped into the role (after winning it on merit) at short notice to manage the contract during an uncertain period in the company’s relationship with Defence. Continue to achieve all contract milestones /targets in compliance with Defence standards.

Act/Snsw

Oversee the delivery of contracted services employing 80 staff across 9 service lines.Monitor and analyse the performance against a $16.5M pa budget.Routinely report and assess performance as per the CAPMAN reporting system.Regularly meet with the Regional Operations Manager (and the management team) to provide feedback on each area’s performance and to discuss and resolve issues of concern. Key Achievements:Increased profit margins by 13% and in some areas moved performance from a negative to a positive result (in some cases from zero to 20%) by utilising consistent strategies. Successfully implemented a changed work culture that resulted in better trained staff and more engagement in the identification and action on areas for improvement.Achieved significant change in the way staff were trained, managed and motivated, including reviewing all job descriptions, introducing rewards and collaborative discussions. Developed governance processes and procedures (financial delegations, labour and purchase justification approvals, debtor recovery, invoicing, job descriptions and auditing) designed to mitigate waste across all operational areas.

Act/Snsw

Develop the scope of a new role to cater for significantly increased security service delivery at Defence sites (more buildings, higher security requirements).Designed and implemented policies, standard operating procedures, company standards and the requirements of labour management to meet contract requirements.Manage a small management team and through them, the work of 130 security staff.Monitor the ongoing delivery of security services to high profile Defence sites.Integrate the use of new technologies into the systems in place at each site.Key Achievements:Ensured that all staff were adequately trained and provided with up to date equipment.Provided effective leadership of an expanding and increasingly demanding portfolio, with staffing levels increasing by 100% under my management.

Act/Snsw

Effectively manage the multiple demands of a diverse portfolio of operations (including the complex logistics of Transport) based across several sites. Quickly build technical knowledge relevant to the areas under management, while analysing existing work practices and designing changes to achieve improvements. Efficiently manage resources that include 120+ staff (teams with a range of skills and areas of expertise, on multiple Defence sites) and annual revenue of $22M.Key Achievements:Successful managed key personnel through the process to bid for and win new contracts.Through an effective recruitment campaign, sourced and employed new, quality staff.Achieved a smooth transition of services to my management, while maintaining standards.

Act/Snsw

Manage the work and performance of all sub-contractors for the Garrison Support Services (grounds, cleaning, pest control, waste management and security) contract, including quality and seamless service delivery. Act as first point of contact for client and service providers and play an active role in negotiating service levels, evaluation and monitoring.Manage the role of Unit Security Officer, proof reading staff security documentation and liaising with Defence security personnel.

Act

Manage the overall business operations and service delivery with a focus on exceptional service delivery and an emphasis on continual improvement.Oversee operations including catering, grounds maintenance, cleaning, pest control, waste and security. Ensure that staff training and development meets requirements and enables them to work at consistently high standards and manage the demands of each workplace.

Belconnen Premier Inn (Hotel) Canberra Act

Ensure the overall efficient and commercially focused operation of the hotel and maintain its reputation for the delivery of high standards and the ability to exceed customer expectations.Oversee operations of the restaurant, functions area, housekeeping and reception.Monitor the delivery of in-house and formal training to teams.Build the Hotel’s reputation in the industry through effective networking, marketing and a strategic advertising plan.Prepare thorough and regular reports detailing performance against income and expenditure budgets, feedback and short / long term planning processes.Maintain and coordinate all facilities maintenance and upgrades.

Yarralumla Canberra Act

Manage the day-to-day operation of all service areas of this prestigious private venue.Ensure that the standard of service and facilities provided by the club are at the standard expected by members and guests (such as the Prime Minister, members of the cabinet, Department Heads, Chiefs of the Defence Force, foreign dignitaries and other VIPs.Oversee the smooth running of functions catering from 10 - 300 guests.Managing and supervising the work of teams of staff, monitoring training, coordinating rosters and providing feedback on performance.

Certificate In Business

Certificate In Small Business Management

Professionalising Contract Management