- Lead cross-functional teams across Cloud, IT, Data and App verticals to improve user experience and operational efficiency for the MyDyson App. - Define project strategies and success metrics, aligning objectives with senior management priorities. - Drive stakeholders' alignment by streamlining data visualizations and coordinating project milestones to meet strategic goals. - Spearhead cross-functional project delivery, enhancing coordination across Product, Customer Experience, Cloud, and IT teams.

Countries Managed: Bangladesh, Nepal, Sri Lanka, Pakistan, Japan, Korea, Australia/New Zealand, Taiwan/Macau - Led strategic planning and execution for platform and policy projects across multiple APAC regions, aligning goals with business outcomes. - Collaborated with global teams to develop safety strategies, enchaining system processes through data-driven insights and post-event analysis. - Coordinated cross-functionals teams to drive operational efficiency, improving moderation processes without compromising performance metrics. - Delivered strategic project management for APAC-wide policy initiatives, ensuring alignment between product development and market needs. - Managed and planned In-House/BPO vendors’ efficiency and quality performance strategies, addressing operational needs and facilitate deep-dive analysis to identify opportunities for improvements. - Collaborated with Global Partners to plan System & Process strategies to enhance platform’s online safety. - Bridged knowledge gaps between Non-Operations and Operations Team for change management, project request and fulfilment. - End-to-end project evaluation and management for product or feature launch at global & regional level to achieve business outcomes with optimal resources. - Built, managed & scaled Internal Team’s project intake process and management to multiple regions. - Worked closely with BPOs & In-House Service Delivery Leads to plan feature training and release dates for the APAC region. - Worked with Product and App Development Team to ensure planned features are prioritized in the correct sprint and release plan.

Regions Managed: South Asia Pacific & Middle East and North AfricaBrands Managed: Vietnam Kiehl’s, Shu Uemura, Lancôme & YSL - Co-managed strategic road mapping of Digital Projects for new markets.- Managed at least 4 Digital Projects of at least SGD50,000 per project across 7 Countries (Vietnam, Indonesia, Philippines, Singapore, Malaysia, Thailand).- Acted as test manager for all Digital Projects for markets ensuring that SIT & UAT is comprehensive.- Played key role as Project Manager from Zone team to provide regional level perspective to the markets.- Successfully launched Indonesia & Vietnam CRM Solution for at least 2 brands per country without impacting daily operations.- Successfully launched Singapore & Malaysia revamped Net Promotor Score (NPS) Survey for 4 – 6 brands per country without impacting customer journey.- Engaged Markets on project requirements gathering including scope of work, existing ecosystem integration (as-is), solution integration (to-be), project timeline, processes, and budget.- Managed at least 2 vendors across South APAC region relating to Digital Projects.- Asset & Budget Management of at least USD500,000 including Asset Disposal/Rebilling, OPEX and CAPEX management.

- Co-managed Testing Team of at least 10 members of different functions (Operations, Finance, Commercial, Vendor).- Organized and Led at least 6 successful SIT & UAT Cycles including drafting test plan and managing test resources.- Delivered timely Test Results to Core Project Team highlighting possible delays and providing suggestion for test optimization.- Assisted South APAC CIO in budget management of at least EUR600,000 for key projects including OPEX & CAPEX management, change request budgeting and cost negotiation with vendor.- Partnered closely with business users for business requirements gathering for demands of automated monthly sell-in/sell-out dashboard & reports.- Partnered closely with Singapore & Malaysia Head of IT to draft proposal for Software Development Lifecycle (SDLC) and Joiner/Mover/Leaver (JML) Process.- Led successful pilot test for proposed SDLC and JML Process in Singapore & Malaysia.

- Co-managed company’s website including content creation & rostering and website design & optimization.- Assisted Sales Team in cold calling cold leads pitching company’s product and use case.- Successfully onboarded at least 3 prospects for product trial.- Assisted COO in managing company’s Google AdWords and Analytics.- Provided potential leads using web assisted scrapping tool to Sales Team for follow up.

- Managed and led testing team of 7 members across APAC region for daily UAT conference including test planning and optimization and test training for newer members.- Monitored new releases application errors daily and report any critical bug to ensure daily operations is not impacted.- Provided test training for at least 3 country to ensure each country have a dedicated test support during SIT & UAT.- Acted as pilot tester for all new releases for application ensuring that test plan is sound and comprehensive.- Assumed role as Test Manager and successfully executed 4 SIT & UAT Cycles.