Gary Soots Email & Phone Number

Wimauma, Florida, United States

Provided contract administrative support for a multi-million-dollar Deloitte Integrated Eligibility Systems project for the State of Arkansas Department of Human Services assisting in the COVID-19 Public Health Emergency draw down. Applied business processes for Medicaid eligibility determinations based on federal and state laws, and departmental regulations and policies.• Maintained a 98% - 100% quality rating while conducting eligibility determinations based on federal and state laws, and departmental regulations and policies.• Resolved quality issues ensuring data was entered quickly but accurately so case determinations were adjudicated correctly ensuring benefits were dispersed timely and error free.• Enhanced job knowledge through micro-learning and learning in the flow of work.

Remote, Florida

Supported Change Healthcare by managing programs and projects designed to strengthen the learning capabilities of the organization and employees through upskilling, reskilling, and collaborative professional development strategies.• Provided internal consultation services for various departments within the enterprise focusing on the acquisition of vendor training or the development of internal solutions.• Project Manager for the successful creation and implementation of the Learning Professionals @Change Community of Practice with over 100 originating members - a major OKR for FY 2022.• Recognized for work in developing the Career Development and Learning Resource Centers.

Indianapolis, Indiana Area

Technical trainer supporting Deloitte in the implementation of the $1.4 Billion Indiana Eligibility Determination and Services System (IEDSS) a major state government social services technology upgrade project.• Nested with State Eligibility Workers at locations throughout Indiana, troubleshooting, and providing desk-side & one-on-one training with case workers and management staff.• Selected to design and implement policy, procedures, and scripting for initial phase of virtual site-support operations that preceded and facilitated COVID-19 response and restructuring.• Performed as team member for protracted go-live training sessions providing instruction in multiple training courses to public sector employees including train-the-trainer roll-out sessions.• Trained the first two cohorts of Site Support Analysts on implementation of the IEDSS system including system operation, system documentation, user documentation, and troubleshooting.

Indianapolis, Indiana

Provided strategic organizational development and workforce development consulting services to the U.S. Customs and Border Protection Office of Facilities and Asset Management including strategic planning initiatives.• Developed a training attendance and cancellation policy that reduced training cancellations by 20% leading to the highest training attendance rate (97%) in the previous three-year period.• Developed and led executive training sessions including business analysis (SWOT, PESTLE, etc), employee engagement, succession planning, communication, and Emotional Intelligence.

Indianapolis, Indiana

Provided workforce and leadership development, and employee engagement consulting services for the Facilities Management and Engineering Directorate of U.S. Customs and Border Protection.• Developed strategic organizational and workforce development policies and initiatives for seven program management offices located at three main locations within the United States.• Managed an $800K training budget working with the budget office and training board developing FY training plans based on training needs analysis aligned with strategic goals.• Chairman for the Employee Engagement Working Group; Communities of Practice Steering Committee & Working Group; training board; and other ad hoc groups as assigned.• Single Scope Background Investigation (SSBI)

Indianapolis, Indiana

Protected a multi-billion-dollar revenue stream through disaster response, disaster recovery, business resiliency, and training for the Revenue Cycle Services Division of a nationally ranked top-20 healthcare organization. Wrote, published, and implemented policies, plans, and procedures. Developed workshops, and highly intricate live and constructive training exercises and events.• SME and prime business analyst for the division level Business Impact Analysis and Hazard Analysis establishing focus groups, conducting manager and key leader interviews, and analyzing and presenting findings to the Vice-President and Directors.• Project Manager and developer of large multi-functional division level training exercises, including needs analysis, gap analysis, storyboarding, exercise objectives and timelines, observer controller selection and training, outcomes analysis and outbriefing presentation.• One of three primary advisors to the COO for leading the C-Level business continuity working group for the design, development, and execution of the first-ever enterprise level business continuity program.• Conducted a thorough training needs assessment for the design, development, and implementation of a new work-from-home disaster recovery program. This model of business continuity was implemented eight years prior to similar COVID-19 remote work programs.• Established and trained an adjunct staff of 30 business continuity subject matter experts to lead and execute the division’s business continuity program.

Brownsburg, Indiana, United States

CEO of Soots Group Inc providing services in the following areas: Personal Lines Provided internet based resume writing and career services from entry level positions to C-Suite executives. Subsidiaries included: ➡️ ResumeAlliance.com – Professional Resume Writing Services ➡️ MyProfessionalResume.com – Professional Resume Writing Services ➡️ IndyResumeWriters.com – Professional Resume Writing and Career Services ➡️ IgniteMyResume.com – Resume Distribution Services Professional Lines Professional contract-based training services for computer and software related instruction.

Indianapolis, Indiana

Planned and delivered live, virtual, and constructive training to National Guard units preparing for deployment to operational areas around the globe including Afghanistan, Iraq, and Kosovo.• Conducted computer simulation training exercises for the Michigan National Guard to review and update operational plans for the funeral and internment of President Gerald R. Ford.• Received commendation for support to the multi-state training event ARDENT SENTRY-NORTHERN EDGE 07, the largest homeland security exercise conducted to that point.• Presented computer generated simulation/stimulation training to multiple units preparing for deployment to operational areas around the globe including Afghanistan, Iraq, and Kosovo.• Secret Clearance

Indianapolis, Indiana

Project manager for preparation of the County Wide Threat Risk Analysis. Managed the Emergency Operations Center during county-wide disaster response activation providing briefings to the Mayor of Indianapolis and other senior leaders as necessary.• Managed the Emergency Operations Center during county-wide disaster response activation providing briefings to the Mayor of Indianapolis and other senior leaders as necessary.• Project manager for the analysis and preparation of the County Wide Threat Risk Analysis.• Chairman of the City of Indianapolis Public Utilities Working Group; Co-Chairman of the Transportation Working Group; Member of the City of Indianapolis Events Advisory Board.

United States, South Korea, Haiti

Served in various Human Resource positions beginning as a Personnel Records Specialist and culminating as First Sergeant/Senior Personnel Sergeant. Managed programs of increasing significance and responsibility throughout a 20 year career. Awarded the Legion of Merit at retirement.• Developed curriculum, training materials, and computer-based training while serving as an instructor in the US Army Adjutant General School Professional Development Department.• Certified Instructor/Writer in Systems Approach to Training. Developed curriculum and instructional materials for classroom and blended learning activities.• Secret Clearance

Master Of Science (M.S.), Human Resource Development, Gpa-3.88

Management Information Systems, General

Bachelor Of Science (B.S.), Human Resources Management, Gpa-3.32

Activities and Societies: Omicrom Psi National Honor Society

Associate Of Applied Science (Aas), Management And Administrative Studies