Gary Spann Email & Phone Number

Houston, Texas Area

Working in a Relativity 9.6 environment along with other proprietary software to create load files. My duties include loading and exporting documents. Modifying third-party data to be compliant with workspace specifications. Client support and working closely with project managers to ensure desired workspace requirements and production exports are met. I am also involved with SOP creation, load verification, and error remediation, user groups, and security modifications.

Costa Rica

Continued same work as when employed at Discovia working from Costa Rica. My responsibilities included Relativity workspace creation, loading large data sets, creation and configuration of layouts, fields and choices. Other duties included client support, creating SOP content, creating user credentials, search and STR creation, security level modifications, load verification and error remediation, collaborated well with co-workers to resolve complex issues.

At Discovia, now Lighthouse, my responsibilities included Relativity workspace creation, loading large data sets, creation and configuration of layouts, fields, and choices. Other duties included client support, creating SOP content, creating user credentials, search and STR creation, security level modifications, load verification, and error remediation, collaborated well with co-workers to resolve complex issues.

Provide phone support for over 600 applications across Windows, Apple, Blackberry and iPhone platforms.

Created ad-hoc reports and database maintenance utilizing Oracle SQL and Crystal Reports, provided user support to over 125 users.

Bachelors, Business Administration And Management, General, 3.25

B.S., Business Administration With Emphasis In Telecommunications Management

Introduction To Databases

Education record

MCDST - Microsoft Certified Desktop Technician ACSP - Apple Certified Support Professional

Certificate Of Completion, Oracle Database Administration