Area General Manager/Director, A&S Transportation, Lehigh Acres, FLManaged and lead multiple non-traditional school bus business model park out locations in Louisiana, Florida, and North Carolina from the ground floor operations up to the Senior Vice President level. Instrumental in project start-ups, trouble shooting and decision-making. Worked closely with customers ensuring all contractual requirements were met. Reorganized and implemented operational and administrative processes… Show more Area General Manager/Director, A&S Transportation, Lehigh Acres, FLManaged and lead multiple non-traditional school bus business model park out locations in Louisiana, Florida, and North Carolina from the ground floor operations up to the Senior Vice President level. Instrumental in project start-ups, trouble shooting and decision-making. Worked closely with customers ensuring all contractual requirements were met. Reorganized and implemented operational and administrative processes resulting in expenditure reductions and timely reporting. Continually mentored, supported all staff members and other CSC locations, and acquainted them with many software programs resulting in strong operational company metrics. Successfully maximized and reorganized existing staff workflow responsibilities during work force reductions. Monitor the locations budget, forecast, review financial statements, and manage the business metrics including revenue and indirect spending and take corrective action as needed. Participate in developing, organizing, negotiating, and tracking multiple customer agreements. Traveled to park-out and customer service center’s locations providing support to staff members. Developed and implemented driver hiring and retention incentive programs. Successful in achieving corporate initiatives. Show less

Managed Paratransit operation and successfully privatized operations reducing the expenditures while increasing passenger ridership. Increased Grant funding 27% of overall paratransit budget from $769,000 to $1,300,000 over a 2 year period. Perform all contract management functions and serves as the department director in the director’s absence. Prepared NTD, State, FTA Triennial and all performance measure statistics. Diagnosed and assessed situations while applying appropriate remedies… Show more Managed Paratransit operation and successfully privatized operations reducing the expenditures while increasing passenger ridership. Increased Grant funding 27% of overall paratransit budget from $769,000 to $1,300,000 over a 2 year period. Perform all contract management functions and serves as the department director in the director’s absence. Prepared NTD, State, FTA Triennial and all performance measure statistics. Diagnosed and assessed situations while applying appropriate remedies through coaching, performance improvement techniques, mentoring, and teaching. Developed annual operating and business plans while implementing long-range objectives. Performed additional duties as the Planning Manager overseeing the Information Technology, Special Projects and assisted the Fiscal Department’s tasks keeping within the financial budget. Show less

Administrator of all human resource functions for 500 employees including Workers’ Compensation, staff recruiting and development, compensation and benefits, change and conflict resolution management, employee relations, ADA, EEOC, FMLA, DEC/DEP and NY State Article 19A Regulations. Direct the safety department/program and fleet safety for 350 drivers and 200 para-transit vehicles. Point contact for all risk management, claims, subrogation and legal action. Write training and job description… Show more Administrator of all human resource functions for 500 employees including Workers’ Compensation, staff recruiting and development, compensation and benefits, change and conflict resolution management, employee relations, ADA, EEOC, FMLA, DEC/DEP and NY State Article 19A Regulations. Direct the safety department/program and fleet safety for 350 drivers and 200 para-transit vehicles. Point contact for all risk management, claims, subrogation and legal action. Write training and job description manuals. Develop monitor and report accident trends and prepare realistic and implementable corrective action plans. Continually foster a safety culture for all employees to participate in. Review and rate accident investigations as preventable or non preventable and arrange appropriate re-training. Show less

Directed for the County of Union 47 paratransit vehicles operation that provides 200,000 passenger trips per year. Complete responsibility for developing and managing all terminal business opportunities for ATC including the City of Newark office on aging transportation. Prepare financial statements, status reports, invoices, account payable, order supplies. Act as the DAPM, train and develop office staff, and drivers. Respond to RFP’s and complaints. Forecast monthly and yearly EBIT.… Show more Directed for the County of Union 47 paratransit vehicles operation that provides 200,000 passenger trips per year. Complete responsibility for developing and managing all terminal business opportunities for ATC including the City of Newark office on aging transportation. Prepare financial statements, status reports, invoices, account payable, order supplies. Act as the DAPM, train and develop office staff, and drivers. Respond to RFP’s and complaints. Forecast monthly and yearly EBIT. Budget and calculate expenditures. Prepare presentations for training and perspective clients. Provided Grant administration and monitoring for client. Negotiate labor union contract agreements. Show less

Managed 3 locations in the Washington, DC Metropolitan area that transported elderly and disabled passengers for the Washington Metropolitan Area Transit Authority (WMATA) MetroAccess program. Operated 40 vehicles. Forecasted the revenue and expenses and prepared yearly budgets and financial goals. Acted as the DAPM and trained all staff accordingly.

Directed the brokerage operations staff of 34 dispatchers, 28 reservation personnel and nine schedulers that provides 88,000 trips per month in the Washington, DC metropolitan area. Monitor and mentor 9 dedicated transportation providers and 4 taxicab companies for the Washington Metropolitan Area Transportation Authority (WMATA) MetroAccess ADA program. Ensure contractual compliance with WMATA and transportation service providers in all areas with emphasis on the monthly incentive goals that… Show more Directed the brokerage operations staff of 34 dispatchers, 28 reservation personnel and nine schedulers that provides 88,000 trips per month in the Washington, DC metropolitan area. Monitor and mentor 9 dedicated transportation providers and 4 taxicab companies for the Washington Metropolitan Area Transportation Authority (WMATA) MetroAccess ADA program. Ensure contractual compliance with WMATA and transportation service providers in all areas with emphasis on the monthly incentive goals that includes on time performance, telephone statistics, drug and alcohol program compliance and complaints 1 per 1000 trips. Directed and maintain continuity with the training, drug and alcohol and accident departments including leading a successful FTA audit with the Auditor General of WMATA and officials from the FTA. Coordinate quality assurance programs with the operations staff and transportation service providers. Show less

Responsible for the supervision of 60 drivers and office support staff which includes route supervisor, scheduling staff and transportation information personnel for a community transportation agency. Supervise the computerized Trapeze routing and scheduling functions. Write technical specifications of services including vehicle and service providers and seek all interested providers to bid on services. Submit RFP’s and solicit bids for service operation when needed. Worked with planners… Show more Responsible for the supervision of 60 drivers and office support staff which includes route supervisor, scheduling staff and transportation information personnel for a community transportation agency. Supervise the computerized Trapeze routing and scheduling functions. Write technical specifications of services including vehicle and service providers and seek all interested providers to bid on services. Submit RFP’s and solicit bids for service operation when needed. Worked with planners, medical providers, facilities, and other trip generators to created flexible schedules, plan new routes and provide better mobility and access to Elderly, Disabled and Medicaid population. Continually work with local/state/federal agencies in developing multi-modal transportation programs. Developed and instruct a NJDMV CDL driving school. Ensured compliance with numerous state and federal requirements, including the substance abuse program. Developed bid specifications for vehicles and private service provider contractors. Prepared training and employee policy and procedure manuals. Respond to all ambiguous challenges and legal research in regard to employee and public relations. Alcohol training for supervisors and employees, CDL, ADA of 1990, PEOSHA, and PASS training. Show less

Directed planning studies and prepared applications for funding. Prepared and advertised request for proposals and arranged the selection process. Established committees and meeting presentations. Monitored the consultant’s performance and ensured all reports were accurate.Computer - IBM AS400, Display Write 4 Word Perfect 5.1 LOTUS 1-2-3-allways, R base, Trapeze PASS 4, PARAS, PTMS, Telemax/Flashmax, Windows 95, 98, 2003 Office Suites EmTrack, Mobility Master, DriveCam