Gary Spence Email & Phone Number

Highly effective and accomplished manager with more than 20 years of progressive experience. Expert in call center management, B2B sales and quality assurance initiatives. Innovative and uplifting manager, Experience at analyzing a broad range of business metrics and driving changes to maximize performance and profitability. A seasoned performance coach who inspires staff to achieve results that meet or exceed business objectives without sacrificing quality of service or employee satisfaction.

• Sales Manager

  Myron Business Gifts

  Nov 1999 - Present - Toronto, Ontario, Canada

  Leader to top producing commission based team, ensuring that they achieved and often exceeded aggressive sales goals. My accountabilities including developing and enacting strategies and tactics inspiring the team to produce sales. Using strong relationships, critical initiatives received the focus they needed to ensure targets are met. Other accomplishments:Continuously enhanced the client experience and helped staff build customer loyalty through the deliver of best in class customer service and sales, resulting in sales.Increased sales in new products rolled out by company.Formally recognized for my departmental results, creativity and strong judgement, business acumen and leadership skills.Managing and achieving yearly budgets between $5-$8million per year.Provided leadership and stewardship of company policies and goals.Drove employee engagement activities that resulted in higher year over year results despite number of challenging situations.Leads and develops a team through coaching and communication.

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  Seneca College

  Business Certificate