Gary Spiker Email and Phone Number

District Operations ExpertTop charity store in Region for two of three charity campaigns in FY23

Team of the year FY 2020FY 2020 sales comp increase of $1.5 millionFY 2022 sales comp increase of $3.5 millionBest in district FY 20 Operational PerformanceBest in District FY 20 comp sales % increase Best in District FY 20 Customer ExperienceTop charity store in the district for every campaign except one.District Customer Service expert 2020-2022Developed one coordinator into ASM role in 2022.

Opened Brand new store from ground up. Hired and developed entire leadership staff. One promotion into an ASM position from the grand opening group that started as a PT associate in high school.Grew sales volume every year by over $1 million in sales each year. Team of the year FY 2018, FY 2019, FY 2020District team of the year FY 2018, FY 2019Top store in the District and the Region in FY 2019 in operations performanceDistrict Operations Expert 2017-2019#1 store in the district in KPI metrics each year2nd highest comp sales increase in the Chain in FY 2019, $1 million+, +35%Highest comp sales increase in the Region FY 2019#1 store in credit apps in FY 2017, FY 2018, FY 2019#1 store in the district in customer service scores.

Leadership development was strong as I helped develop three PT associates into TJX careers moving ip to eventual ASM positions in the company as well as one that went on to become a SM

• Developed an effective merchandise team through coaching, training and development to Sales Associates and Merchandise Coordinators• Recruiting, hiring, recognizing, counseling, disciplining and preparing and conducting evaluations for all respective reporting associates and coordinators.• Directed merchandising work assignments throughout the store.• Maximized store sales opportunities both current and future.• Identified merchandising opportunites and challenges in each department by reviewing daily sales reports.• Managed shrink reduction programs.• Supervised markdown team and ensured timely and accurate markdown completion• Maintained merchandise presentation to “customer ready” standards through ad features, signing and maintenance.• Oversee and managed the operations of the store.• Addressed immediate customer service issues and provided appropriate coaching.• Supervised operational areas such as Cash Office, Layaway, Jewelry, Backroom, and housekeeping.Proficient use of Kronos system for scheduling and payroll purposes.

* Coaching and performance management for a team of 3-5 assistant managers and 60-100 sales associates.* Sales growth all 5 years of managing a store. Received awards in 2009 and 2010 for top 5 sales increase over LY in the region.* Proficient in human resource duties, hiring, scheduling using workforce management system (WFM), employee training, conflict management and payroll budgeting. * Proficient in receiving, office, claims, shrink, planograms, touring, inventory management, ordering, merchandising, client commitments, ad set and expense controls* Outstanding leadership behaviors. Providing excellent customer service, leadership and people skills, processes, effectiveness of the business, and disciplined decision making. * Delivering excellent visual merchandise presentations.* Actively monitor and optimize the customer experience within the store. * Handle and resolve escalated customer issues

* Coaching and performance management of 60-80 sales associates with direct reports to me being 10-15 department managers in hardlines and operations.* Delivered employee training and development.* In charge of reset, price change, merchandising, ordering, unit integrity and shrink initiatives in the hardlines department.* Able to analyze net profit and expense reports and react to them in order to generate profits to plan.* Delivering excellent customer service* Handling cash registers* Setting floor plans and displays for weekly advertisements* Actively monitor and optimize the customer experience within the store.* Handle and resolve escalated customer issues.