Gary Stapleton Email & Phone Number

Reston, VA, US

• Working from home supported several work groups and their documentation needs for several different projects.
• Reviewed business requirements, use cases, user interface (UI) specifications, and design sketches to understand product objectives, features, limitations, and detailed functionality.
• Served as peer review editor to apply minimalism techniques to drastically reduce the bulk of legacy documentation, resulting in easier to read documentation.
• Worked continuously along with regular duties on a massive transformation project taking legacy content from a FrameMaker and Word source to a DITA-based source.
• Reviewed and gathered feedback from customers to improve documentation.
• Worked with development team as customer advocate for all software releases to improve user experience and product consistency. Updated screen content and user error messages to meet this goal.

Indianapolis, IN, US

• Consultant tasked with updating and revising company internal procedures and standards manual for construction project managers.
• Reviewing, editing, and revising manual.
• Formatting manual to improve flow and reader retention.
• Interviewing key project managers to acquire information for position procedures and standards.

South San Francisco, CA, US

• Responsibilities included:
• Responsible for converting documentation for several products from Word documents into FrameMaker documents.
• Updated product documentation for two products by including new features and updating procedural information.
• Required attending regular meetings, interviewing developers, and learning the functions and interfaces of the products both before and after their updates. Documentation created included user guides, getting started.
• Updated product documentation aimed at system administrators explaining how to create and load database tables the product uses when accessing drug information.
• Responsible for ongoing updates to the National Drug Data File (NDDF) documentation, a massive set of documentation that requires constant updates due to the ever changing landscape that is the drug market

• Created first internal maintenance guide that explains maintenance procedures for servers within sterlingcommerce.net network. Guide later used by other writers as template for similar projects.
• Created HTML help package for sterlingcommerce.net explaining interface and functional procedures available to administrative users.
• Designed internal website hosting sterlingcommerce.net classified information. Website streamlined communications between Development, Quality Control, Customer Support and Marketing by providing common location to.
• Subject matter expert for all Internet HTML help projects.
• Mentored writers in creating HTML help packages for Internet products.
• Assisted manager in interviewing and hiring new writers.